Job Requisition ID: R-11498
IMPORTANT
Advert will close at midnight GMT the day before Job Posting End Date above.
Location: Aspect House, G72 0HT / Wrexham
Salary: From £37,142
Flexible Working Pattern
Closing Date: 29th November 2024
Interviews are anticipated to take place: w/c 9th December 2024
As Senior Analyst, you will devise and manage reporting for the debt collection process, providing greater visibility of individual agency performance and reducing overall debt levels incurred by the business.
With accountability for root cause analysis, business improvement, and change, you will manage customer account and data analysis to identify emerging trends and the root causes of debt through energy supply.
You will also manage the development, training, and implementation of business processes around SAP Dunning that impact debt collection, using existing business knowledge and technical expertise to design effective solutions.
What you'll be doing
* Lead the programme analysis of process defects through detailed trend and data analysis across all Customer Business process inputs and outputs.
* Manage and lead root cause analysis, idea generation, and the implementation and review of robust business solutions aimed at delivering quality across all relevant processes, including debt recovery and mitigation, regulatory compliance, and process adherence.
* Lead analysis, reporting, improvement reviews, and the development of business improvement plans.
* Responsible for project management and successful implementation of recommended solutions.
* Proactive analysis of KPIs/CTQs to identify trends and issues.
* Development of reports using systems such as Business Objects and MS Excel.
* Participate in other Energy Retail business improvement projects as required.
What you'll bring
* A strong understanding of SAP and Dunning strategies.
* Good understanding of debt collection practices and processes.
* Proven track record in delivering change initiatives.
* Well-developed project and programme management skills.
* Strong experience in the utilities industry.
* Excellent verbal and written communication skills.
* Good knowledge of six sigma and lean process improvement tools.
* Proficient in Power BI and strong knowledge of SQL.
* Experience with Azure Synapse Analytics.
* Ability to create and manage data pipelines and write complex SQL queries.
What’s in it for you
In addition to a competitive salary, you can enjoy various benefits including:
* 36 days annual leave.
* Holiday Purchase.
* Share Schemes.
* Healthcare benefit options.
* Life Assurance (4x salary).
Why ScottishPower
ScottishPower is part of the Iberdrola Group, a leader in renewable energy. We are committed to creating a diverse and inclusive workplace.
ScottishPower is committed to providing support for candidates with disabilities or long-term conditions. If you need support, please reach out to careers@scottishpower.com.
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