Job Title : Customer Service Administrator £25,000 Reporting to: Team Leader Hours: Monday – Friday, 35 - 40hrs per week (various shift patterns) 08.00am-5.00pm This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative’s (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time. Main responsibilities Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’ Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions Plan engineers work Carry out engineer diary management Book service appointments Approve engineers timesheets Monitor and action escalation reports Support the gas department with administration tasks Excellent communication skills at all levels (both written and verbal) Previous experience in a customer service role Exceptional customer service skills Understanding delivery of best value and continuous improvement Good organisational skills Demonstrate initiative and a good work ethic Openness to learning