Summary
Responding to emails, phone calls. Franking post, Despatching orders, taking orders, packing proof sheets, collating orders. Some production assistance may be needed depending on availability.
Wage
£12,480 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm with 30 minutes lunch break.
37 hours 30 minutes a week
Possible start date
Monday 24 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Answering emails, volume can vary depending on the time of the year, but we aim to get these responded to within 24 hours
* Answering phone calls, this again can vary depending on the time of the year due to us being busier during certain times of the year
* Taking orders via the phone. Making sure the information received is as accurate as possible
* Dealing with incoming and outgoing mail. We use a few different courier services, Royal Mail and Evri so the applicant will be responsible with dealing with both
* Collating printed work, for these the applicant will have to become very knowledgable of the products to ensure each order is packed correctly. - Packing proof sheets into classes and schools is very important so that we follow the Data Protection policies we have in place
* Making up ‘Welcome Boxes’ for new schools
* Helping the production team with other tasks if assistance is required
Where you’ll work
BAILEYS MILL
38 FACTORY LANE
ILKESTON
DE7 8HQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DCG
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 or above or equivalent)
* Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
It is important to know that you are likely to need to assist in other departments if required.