Customer Support Executive
Responsibilities
* Handling inbound customer calls and providing customer support
* Responding to website ‘Live Chat’ messages
* Logging enquiries, notes and documents onto relevant CRM systems
* Maintaining company information in line with the general data protection regulations
* Managing incoming meter readings
* Customer query administration
* Working on small projects provided by your Manager
* Adhering to internal processes and completing actions within company time frames
* Gaining recognition for Dyce Energy’s services through customer surveys and reviews
* Liaising with suppliers regarding Customer Queries
* Attending regular Team Meetings
* Inbox Management
Skills/Attributes
Essentials
* Professional telephone manner
* Organisational skills
* Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook
* Numerical literacy
* Excellent communication skills
* An ability to build rapport
* Punctual
* Trustworthy
* Confident
* Energetic attitude
* Committed
* Hardworking
Desirable
* Advance user of excel with VLOOKUP knowledge
* An understanding of the energy market
* Customer Support Background