Job summary
The Sussex Mental Healthline is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
The service is free and is available to anyone of any age who is concerned about their own mental health or that of a relative or friend. This includes carers and healthcare professionals.
The Sussex Mental Healthline is staffed by a team of experienced mental health clinicians and operators. Although we are not a counselling service, all our staff will listen and help callers to identify and clarify their immediate problems and to explore ways of coping or suggest alternative avenues of help.
Main duties of the job
We are looking to recruit experienced mental health clinicians to join our busy team. You will be joining a friendly, supportive and dedicated team responding to Sussex-wide callers who require support for their own or others mental health.
As a clinician you will be trained in triage and risk formulation/assessments to be utilised alongside your existing skills, to support callers and where necessary signpost to urgent care services across Sussex. You will also supervise, offer pastoral care and act as a point of escalation for a team of Call Operators who may require support with complex calls.
All work is telephone based, we are working as a hybrid service from our new office basein Sussex.
About us
We provide mental health and learning disability care for children, young people and adults across Sussex.
Working in Sussex:
1. Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
2. Embrace the city life with great access to visit Brighton and London
3. With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure
We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Key staff survey results include:
4. 70% highlighting flexible working opportunities as a key point for satisfaction at work 79% reporting feeling able to make suggestions to improve the work within their team 77% identifying the opportunities to show initiative in their roles
5. We encourage flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, part time hours, flexible start/ finish times or anything else. If it works for you and works for the role, we'll do our best to make it happen
Job description
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
6. Registered with the NMC or HCPC via a core professional qualification Applications are welcomed from OTs, Mental Health Nurses, Social Workers, Drama/Art Therapists, Psychologists
7. Experienced in risk assessment and management
8. Comfortable working in a fast-paced and varied role
9. Ability to work flexible hours; to include evenings, weekends and nights
10. Able to work autonomously
11. Ability to travel and work from an office based in Worthing, Sussex.
It would also be advantageous if you are:
12. Have a background within urgent care/ crisis/ liaison service(s)
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
Person Specification
Knowledge/Experience
Essential
13. Significant post qualifying experience in the relevant care group
14. Experience of working alongside people with complex health problems in the designated care group
15. Experience of supervising staff
16. Experience of providing a range of clinical interventions to people in the designated care group with a variety of health problems
17. Experience of working consultatively with professionals
18. Experience of conducting clinical assessments including risk assessments
19. Experience of partnership working within and across various statutory and non statutory teams and agencies
20. Experience of working within the CPA process
21. Understanding of clinical governance
22. Previous experience of working in the community