Company Description
About Bristow and Sutor
Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years, supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
Position
Due to expansion, we are seeking to recruit a new Recovery Officer to be based from our Redditch Office, Near Birmingham.
Duties & Responsibilities
1. Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
2. Updating computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
3. Negotiating payment arrangements following client guidelines.
4. Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
5. Handling telephone calls from defendants, clients, debt advisory groups, and third parties to resolve accounts.
6. Assisting customers or authorised third parties who attend our offices to resolve accounts.
7. Dealing with potentially vulnerable customers and ensuring we take the correct action depending on the client’s guidelines.
8. Understanding the different forms of Insolvency and the impact they have on the regulations we work to.
9. Answering customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
10. Ensuring a high standard of service, remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
11. Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
12. Assisting with any other duties that are within the scope of the job purpose.
Benefits:
What’s in it for you?
* Basic Salary of £23,700
* Office and Hybrid working pattern
* Company pension plan
* Company Life Assurance Plan
* 28 days paid annual leave
* Opportunities for future training and career development
* Daily Refreshments including selection of Fruit
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.
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