Stop.Breathe.Think. Service Coordinator Job Description and Personal Specification
Job Title: Service Coordinator
Location: HQ office in Hove, 3 days per week and WFH Monday & Fridays.
Hours: 37.5 hours a week
Salary: £27,500
Annual leave: 25 days plus bank holidays
Duration: Permanent full-time
Benefits: Vitality Healthcare and pension scheme available (one 6-month probation has passed)
About Stop.Breathe.Think.
Stop.Breathe.Think. is a game changing mental health service for young people aged 8-21 years. A unique mental health service offering early intervention and brief solution-focused therapy through online counselling sessions. With no wait times, our team of specialised counsellors are matched to the young person in order to address the challenges they are facing. The Service Coordinator will be the first point of contact for individuals, parents and professionals, to ensure that vital support is provided to those most in need across the UK.
If you are passionate about mental health and supporting young people, this could be the job for you!
Key duties and responsibilities
* Act as the first point of contact for the service. Manage Stop.Breathe.Think inbox, all correspondence with external parties: organisations, parents, individuals and young people; and all referrals to the service.
* Manage all referrals for assessments, drawing reports on intake bookings made, approve or deny assessment booking requests as appropriate, allocate assessment bookings to intake team, add patient data to Iaptus.
* Be responsible for all client data on Iaptus Electronic Patient Record (EPR) database. It’s a cloud-based and customised to Stop.Breathe.Think patient pathways.
* Liaise with our Iaptus Account Manager if any issues with the software arise.
* Ensure all fields are completed, the system is up to date and the whole system is being used as needed by counsellors by completing regular data checks.
* Work closely with Stop.Breathe.Think counselling and intake team, providing them with ongoing support using Iaptus systems and answering service-related queries.
* Support new staff joining the team with inductions on our systems.
* Use Iaptus to download regular reports and graphs to measure impact, providing data for the fundraising team, partnership updates and supporting the Head of Service as and when needed.
* Assist with the generation and design of data reports in line with service level agreements for organisations in partnership with the service.
* Work closely with the Counsellor Manager and DSL to arrange triage calls when required.
* Check counsellor invoices against data on Iaptus & address any errors.
* To be able to use Donorfy to raise SBT invoices for individuals & organisations and ensure they are signed up to marketing comms.
* Attend regular Stop.Breathe.Think team meetings.
* Support Head of Service with growing the service nationally by attending meetings as required.
* Support the Head of Service with creating marketing resources to promote the service to young people, parents and organisations.
* Assist with creation of social media content (Facebook, Instagram, TikTok etc) and content for SBT website (blog posts & articles).
* Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibilities of this job. This may include occasional evening work and events.
Essential Criteria
1. Passionate about the cause - you have a demonstrated interest in mental health and motivation to support young people.
2. A high level of interpersonal and communication skills, with the ability of dealing with confidential and sensitive issues appropriately.
3. Organisational, time management and problem-solving skills as well as emotional awareness, intelligence and resilience.
4. Experience of working independently and managing your own workload.
5. Enhanced DBS check (Stop.Breathe.Think will process this).
6. Understanding of and adherence to all policies and procedures concerning the Safeguarding of young people.
7. Sound knowledge of MS Office tools including Word, Excel, PowerPoint and Outlook.
Management and Support
The Service Coordinator will report to the Head of Stop.Breathe.Think.
The Trustees will determine the overall direction of the Stop.Breathe.Think Service and will set the overall priorities in consultation with the Director and Operations Director.
Policy Statement
Stop.Breathe.Think aims to be an equal opportunities employer.
Conditions of Service
Stop.Breathe.Think is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service (DBS) and two satisfactory references.
Application details
To apply: Please send your CV and a covering letter to Louise Donegan louise@stopbreathethink.org.uk telling us why you want to work for Stop.Breathe.Think and how you meet the requirements of the job role below.
Closing date: Friday April 18th at midday. Interviews will take place at our Hove office the following week.
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