Job summary Join Our Team as a Patient Navigator at St Neots Health Centre Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems?Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you Main duties of the job St Neots Health Centre is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a part time job (38.5 hours per week); the full-time equivalent for us is 40 hours per week. What Were Looking For A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided. At St Neots Health Centre, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you. Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application. About us OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Healthier Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitmentonemedicalgroup.co.uk. Date posted 03 February 2025 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time Reference number 001212 Job locations St Neots Health Centre St Neots Cambridgeshire PE19 1AG Job description Job responsibilities Key Responsibilities Greet patients and visitors, advising them of their appointments and checking them in Answering telephone calls and managing patient inquiries with professionalism and empathy. Scheduling appointments and managing the appointment calendar effectively. Handling prescription requests from patients and pharmacies. Dealing with patient queries in person, over the phone, and via email. Handling and accurately recording incoming and outgoing correspondence, including letters and emails. Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information Complete the surgery administration, including registrations and deductions What Youll Bring Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and accuracy in handling patient information and administrative tasks. Ability to work effectively in a fast-paced and demanding environment. Desirably have prior experience as patient navigator Proficiency in basic computer skills and familiarity with office software. Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided System used: SystemOne About St Neots Health Centre : https://onemedicalgroup.co.uk/surgeries/st-neots-health-centre/ St Neots Health Centre is a growing practice located in the town of St Neots. We offer a wide range of services to our patients. This is a spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community. Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful. Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity; Maternity / Paternity Support; Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Job description Job responsibilities Key Responsibilities Greet patients and visitors, advising them of their appointments and checking them in Answering telephone calls and managing patient inquiries with professionalism and empathy. Scheduling appointments and managing the appointment calendar effectively. Handling prescription requests from patients and pharmacies. Dealing with patient queries in person, over the phone, and via email. Handling and accurately recording incoming and outgoing correspondence, including letters and emails. Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information Complete the surgery administration, including registrations and deductions What Youll Bring Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and accuracy in handling patient information and administrative tasks. Ability to work effectively in a fast-paced and demanding environment. Desirably have prior experience as patient navigator Proficiency in basic computer skills and familiarity with office software. Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided System used: SystemOne About St Neots Health Centre : https://onemedicalgroup.co.uk/surgeries/st-neots-health-centre/ St Neots Health Centre is a growing practice located in the town of St Neots. We offer a wide range of services to our patients. This is a spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community. Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful. Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity; Maternity / Paternity Support; Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person Specification Skills and Knowledge Essential Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and accuracy in handling patient information and administrative tasks. Ability to work effectively in a fast-paced and demanding environment. Desirably have prior experience as patient navigator Proficiency in basic computer skills and familiarity with office software. Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided Person Specification Skills and Knowledge Essential Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and accuracy in handling patient information and administrative tasks. Ability to work effectively in a fast-paced and demanding environment. Desirably have prior experience as patient navigator Proficiency in basic computer skills and familiarity with office software. Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name OneMedicalGroup Address St Neots Health Centre St Neots Cambridgeshire PE19 1AG Employer's website https://www.onemedicalgroup.co.uk/ (Opens in a new tab)