Metsä Wood Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. The products of Metsä Wood, Metsä Group’s wood products business, include Kerto® LVL, birch and spruce plywood and further processed sawn timber. Our products made of northern wood store carbon, and play an important role in combating climate change. We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall. Pro-actively supporting new and existing customers to maximise sales and customer service opportunities. You will also be an important member of the wider Customer Service team. Immediate priorities: Get to know the customers, their businesses and most importantly the people – we are looking for someone who connects well with people Get to know your team, and what you will need to be successful Attend and understand all of our internal training programmes that we want to share with you. This covers products, customer and processes Main Responsibilities: Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives. Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially. Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions. Effective use of CRM Review reports received 2 hourly/daily and action where applicable Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders Participating in bespoke training courses Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer Communicate special offers/promotions to customers Build and maintain internal relationships with Account Managers Dealing with all incoming calls & queries Order Input Investigating common/recurring issues and logging them so they can be monitored and improved upon Receiving and processing/investigating customer complaints through to resolution Personal attributes Good communicator at all levels within a business Ability to inspire IT skills Problem-solving skills Decision making ability Organisational skills Ability to prioritise Attention to detail Ability to analyse data Aptitude for learning Target driven mentality Technical experience Customer Service experience 1-2 year minimum Numerate with good data analysis skills Competent with Microsoft Office Grade C or above in GCSE (Equivalent) in Maths and English Working Hours 8.30am to 5.00pm (1 hour lunch). Core hours 37.5 hours per week We offer an environment that is friendly, welcoming and supportive. We encourage everyone to be the best they can be, working together to achieve great results. Make the most of Metsä Wood Competitive salary Lots of great benefits