Housekeeping Training and Support Co-Ordinator
We are recruiting for a Housekeeping Training and Support Co-Ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Responsible for ensuring that ward housekeepers are equipped with the knowledge and skills necessary to meet the high expectations associated with their role in food service delivery, by ensuring they adhere to the Hospitality Operations Standing Training Manual (HOST).
To co-ordinate a small team of 'pool' housekeepers to provide cover to wards in periods of absence.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Manage and control resources effectively in accordance with the Trust's SFI's/SO's and other policies.
Participate in training as appropriate and put your skills and knowledge into practice. Training will be identified and carried out to fulfil the requirements of this job description. The post holder's manager is responsible for his/her training and development.
Ensure that all staff carry out their duties in a safe, efficient, and cost-effective manner in accordance with agreed employment policies.
Assist the Service Manager to ensure that your staff receive sufficient and appropriate induction and training to undertake the tasks required of them and evaluate the effectiveness of this. Provide corrective coaching as appropriate.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:
1. The Lister Hospital, Stevenage
2. New Queen Elizabeth II (New QEII), Welwyn Garden City
3. Hertford County, Hertford
4. Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Job specific
* Good standard of general education
* Previous Customer Service experience
* Previous Hospitality experience at supervisory/team leader level
* General administration procedures
* Health and Safety / Risk Assessment training or willingness to undertake
* Food Safety qualification at level 3 or willingness to undertake
* Competent in Microsoft Office and ability to use email, internet, etc.
* Ability to train others
* Arranging office systems such as filing, record keeping
* Good organisational skills
* Ability to deal with non-routine situations and queries
* Ability to use initiative
* Good verbal communication skills
* Ability to work effectively with others, working towards the common goal of the team
* Confident to give advice to housekeeping staff and able to deal calmly and effectively with complaints
* Excellent communication skills to enable effective communications at all levels
* Ability to multi-task
* Adaptable to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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