Job Description
Location – Rochdale
Salary – £23,
About the client
Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale. The Customer Service Advisor will be responsible for providing comprehensive support to our client’s customers over the phone and by email.
Duties & responsibilities
1. Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, always.
2. Communicate in a professional manner with all customers by telephone, email and letter.
3. Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved.
4. Undertake any other general administration duties
5. Maintain up to date and accurate discussions
Skills & Experience
6. Excellent communication and customer service skills
7. Extremely organised
8. Strong Microsoft Office experience
9. Excellent attention to details
10. Accurate data entry skills