Customer Service Coordinator, Tandragee Permanent role Hours of Work: 8:00- 16:00 Monday - Thursday / 8:00 -15:30 Friday Salary: £27000 Duties Retrieve EDI orders and 'key on' orders for nominated accounts were necessary using Navision. Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other customers Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service Liaise with distribution sites to ensure optimum levels of service Monitor distribution stocks versus orders received especially on Own Label products Arrange and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers Produce contact reports from above meetings and send out internally with agreed actions and responsibilities Produce Service Level reports weekly for internal business for your accounts Advise customers of any potential or actual stock issues and re-delivery where applicable Update and check orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes Check and manage any promotional lines to ensure orders and phasing are monitored and verified Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations As part of ongoing process be able to highlight and report root cause of issues which affect the Service level Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner In times of stock shortages review and report back to the business on any potential issues Criteria Previous Customer Service experience in an office setting is essential Experience of managing customer expectations and relaying information accurately Experience in communicate delicate issues on service level provisions to a customer Outward-facing customer contact within an FMCG environment Worked in a supply chain environment (orders, stock control) Able to work as part of a cross-functional team - sharing information and ideas An excellent communicator/negotiator, able to establish facts through active listening and to express information and ideas confidently and clearly Able to analyse and organise numerical data Ability to collate and manipulate data to construct and present any key trends and analysis Highly IT literate (Internet, Microsoft Office, Navision) To discuss further please contact Noeline McNamee with your cv : / EXT 345 Skills: Customer Service Administrator Sales Support