Job Responsibilities
Objective of the Role
As a part-time Sales Ambassador for our Flagship store in Regent Street, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximize profitability and productivity.
Main Responsibilities
Brand Ambassador
* Excite and instill passion and pride for the brand.
* Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
* Lead by example and demonstrate role model behavior that is always representative of the brand adhering to the dress codes and appearance guidelines.
General Store VM/Client Management
* Reflect the visual merchandising guidelines promoting the brand image.
* Enhance customer service standards in-store to ensure the best client journey.
Sales/Business Monitoring
* Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
* Build and maintain a relationship with them.
* Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
* Process the sale in a confident and professional manner.
* Gather the client’s CRM details to enlarge your client book.
* Drive your product knowledge by keeping up to date with fashion trends.
* Update yourself on all product lines through research.
* Ensure all Company policies and procedures are attended to.
* Support control and management of stock.
Profile
* A minimum of 2 years’ experience in sales in a luxury, high fashion environment.
* Experience in selling RTW/LG.
* Passion for fashion and sales.
* A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience.
* Excellent personal presentation – a Marc Jacobs Brand Ambassador.
* Understanding of Retail KPIs.
* A fluent level in English is essential and additional languages are an advantage.
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