Calex are pleased to announce we are recruiting for a Customer Service Advisor to join the team at Henry Ford Academy. The primary purpose of this role is to provide support and assistance to the Ford Dealer network in the UK and Republic of Ireland.
About Calex: Formed in 1997, Calex has become one of the automotive industries largest and most forward-thinking providers of Learning & Development, Communication Services and more recently leaders in the design and development of learning technologies.
About Henry Ford Academy: Built in 2015, the Henry Ford Academy in Daventry is a specialized training centre established by Ford to provide learning and skills development for automotive technicians, apprentices and commercial dealer staff. The facility offers state-of-the-art equipment and hands-on learning experiences to support the career growth of aspiring technicians, whilst also ensuring Ford’s wider network has highly skilled professionals. The academy plays a key role in nurturing talent and maintaining Ford's reputation for excellence across the UK.
Key Responsibilities
· To provide a training and development advisor/consultancy service to the Ford Dealer network in the UK and Republic of Ireland to develop their staff to the optimum level to meet business and industry needs.
· Manage all training bookings and learner records via the learning management system to ensure dealers are not financially penalized for not meeting yearly mandatory training compliance requirements. This will be accomplished by making proactive calls to the network and carefully listening to their requirements and nominations.
· Providing knowledge of the curriculum to resolve any issues.
· Using a positive approach to engage the dealers into training and the curriculum.
· Customer interaction will be accomplished by inbound and outbound calls, emails using the Freshdesk system and Webex sessions
· Point of Contact for the network to address any general enquiries they may have regarding training for Sales, Aftersales, Front Line, Bodyshop and Parts.
About you
· Further education college or similar: A levels/Higher/ONC/Apprenticeship or relevant experience.
· Demonstrate ahigh level of trust and integrity
· Ability to influence, with highly developed verbal and written communication skills and ability to effectively structure and manage telephone contacts
· Confidence to interact with dealer and Company personnel at all levels and to follow through on decisions taken
· High level of administrative competence with strong customer Service, interpersonal and relationship building skills.
· Working knowledge and high degree of computer literacy with competence in the principal Microsoft software applications
· Patience with people and experience of advising and supporting with systems
· To have knowledge of LMS/CRM and be able to advise on any issues.
· Ability to remain resilient and work calmly under pressure
· Experience/Appreciation and/or passion for the Ford Brand
· Practiced experience in a Customer Service Role
· Knowledge of automotive industry a plus
Place of work: This is a hybrid role working from home and the Henry Ford Academy in Daventry, a minimum of 2 days per week.
Working Pattern: Full time (Monday to Friday), 40 hours per week
Salary & Benefits: Up to £27,000 + 5% annual performance bonus, 25 days annual leave, plus Bank Holidays, Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).
Pre-employment Checks - Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature if this role may necessitate that we undertake a DBS check. The successful candidate will be required to provide proof of the right to work in the UK.
Employment - The successful candidate will be employed by Calex UK (www.calexuk.com).
Job Types: Full-time, Permanent
Pay: Up to £27,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Canteen
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Store discount
* Work from home
Schedule:
* Monday to Friday
Work Location: In person
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