Exciting Opportunity: Service Desk Coordinator / Supervisor
Are you ready to elevate your career in a professional, market-leading, and well-established business? This is a fantastic opportunity to join a dynamic team as a Service Desk Coordinator / Supervisor, based in Stourport-on-Severn. With a competitive salary ranging from GBP30,000 to GBP33,000, plus a comprehensive benefits package including 20 Days Holiday, Bank Holidays, Pension, Health Plan, and Free Parking, this role offers not just a job, but a career with a company that values innovation and excellence.
What You Will Do:
* Oversee the day-to-day operations of the service desk, ensuring efficiency and the highest levels of customer satisfaction.
* Lead and manage a dedicated team of 4, fostering a positive and productive work environment.
* Strategically plan engineers' routes to maximise efficiency while meeting or exceeding SLAs.
* Act as the main point of escalation for service issues, including weekends, to ensure continuous service excellence.
* Build and maintain relationships with key accounts, enhancing long-term customer loyalty.
* Generate insightful reports and ensure the team meets all operational KPIs.
What You Will Bring:
* Proven leadership and management experience within a customer-focused environment.
* Exceptional organisational skills and a keen eye for detail.
* Strong communication abilities, comfortable in liaising with both engineers and customers.
* Advanced proficiency in IT systems, particularly Excel, for reporting and analysis.
* A passionate commitment to delivering exceptional customer service and building lasting relationships.
This role is situated within a leading company in the automotive sector, specifically focusing on car wash and care solutions. With a rich history dating back to 1950, the company has established itself as a pioneer in the design, manufacture, and marketing of innovative solutions. By joining as a Service Desk Coordinator / Supervisor, you will play a pivotal role in continuing this tradition of excellence and innovation, directly contributing to the company's success and growth.
Location:
This position is based in Stourport-on-Severn, offering a scenic and pleasant working environment.
If you are a motivated individual with a desire to lead and inspire a team within a reputable company, we want to hear from you. Apply today to become a Service Desk Coordinator / Supervisor and take the next step in your career!
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