Job summary This is an exciting opportunity for an experienced receptionist to join the team to provide reception support and services for the practice. Please note this is an afternoon position so please only apply if you are able to commit to this. Main duties of the job To provide cover for holiday, sickness and other absences for reception and administration duties at all sites of the Northolme Practice as and when required To ensure that patients enquiries are dealt with courteously and efficiently in person and on the phone. A very high standard of Customer Service is expected at all times. In addition, ensuring filing, record keeping and distribution of documents is undertaken correctly and promptly About us The Practice We are currently a two site practice based in a beautiful part of West Yorkshire and the successful candidate would be working across both sites. The surgery is extremely well-established, friendly, supportive and inclusive. We have a growing practice size of approximately 15,700 patients currently based over the two sites which are located within ten minutes of each other. We are committed to the well-being of our patients and staff and always welcome new ideas to improve patient care. We are very proud to have an excellent reputation in the local area, providing very high standards of care and currently rated Good by CQC. We take an active part in our PCN (Lower Valley PCN) and the LMC with one of our GP Partners currently the Clinical Director of our PCN and one of our team who is on the LMC board. The practice uses TPP SystmOne clinical system. The Team The team includes five GP Partners, three Salaried Gp's, four Advanced Clinical Practitioners who are supported by a full Nursing Team comprising of four Practice Nurses, one Nursing Associate, one Healthcare Assistant, two Phlebotomists as well as Pharmacy Prescribers. The practice also has First Contact Physiotherapy and Podiatry services running from the practice. Date posted 24 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A4539-24-0006 Job locations Kos Clinic Roydlands Street, Hipperholme Halifax West Yorkshire HX3 8AF Northowram Surgery Northowram Green Halifax West Yorkshire HX3 7JE Job description Job responsibilities We are looking for a motivated receptionist who is passionate about providing high quality service and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied people. The post holder will be expected to undertake all the normal duties and responsibilities associated with a receptionist role working within primary care including but not limited to the following: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on Systmone Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Job description Job responsibilities We are looking for a motivated receptionist who is passionate about providing high quality service and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied people. The post holder will be expected to undertake all the normal duties and responsibilities associated with a receptionist role working within primary care including but not limited to the following: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on Systmone Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Person Specification Qualifications Essential Good computer skills and prior knowledge of emails, Word and Excel is essential. Desirable Knowledge of SystmOne and PATCHS would also be highly advantageous. Experience Essential Experience of working in a customer service setting. Desirable Experience of working in a GP practice. Person Specification Qualifications Essential Good computer skills and prior knowledge of emails, Word and Excel is essential. Desirable Knowledge of SystmOne and PATCHS would also be highly advantageous. Experience Essential Experience of working in a customer service setting. Desirable Experience of working in a GP practice. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Northolme Practice Address Kos Clinic Roydlands Street, Hipperholme Halifax West Yorkshire HX3 8AF Employer's website https://www.thenortholmepractice.co.uk/ (Opens in a new tab)