Sellick Partnership is currently assisting in the recruitment of an Administrator to join a large social housing organisation around the Sunderland area.
Duties of the Administrator:
* Communicate with customers via their preferred method of contact (telephone, letter, email, and SMS message) to ensure regular contact is made and updates given.
* Raise repairs, follow up on repairs raised by customers, and manage jobs that have multiple visits, previous cancellations, and no access.
* Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, particularly relating to the rectification of defects and the continuation of the customer journey.
* Communicate directly with customers to resolve issues, collaborating with the construction and sales teams where necessary.
Requirements of the Administrator:
* Customer service experience within a social housing or construction setting.
* Ideally, experience working within a repairs or planned maintenance team.
If you are interested in the above and would like to discuss further, please contact Nyari Breslin at Sellick Partnership Derby or click 'apply now'.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and supports applications from candidates of all backgrounds and circumstances. Please note that our advertisements use years of experience, hourly rates, and salary levels purely as a guide, and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
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