Summary
Would you like to begin an exciting new career as an apprentice Pharmacy Counter Assistant. Well this may be the opportunity for you to join a team who will support you to thrive and develop a career. We are looking for an enthusiastic team player who is self-motivated and has a genuine interest in the pharmacy sector.
Wage
£11,648 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Saturday, Rota working 5 out of 7 days. open 8am-6.30pm
35 hours a week
Possible start date
Monday 3 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities will include:
-Safely distributing prescriptions to customers
-Answering the phone to patients
-Responding to customer queries
-Cash handling and cash up
-Selling over the counter medicine with care and accuracy
-Working in a small team
-Ordering, receiving and managing stock in the dispensary
-Providing a professional services
-Maintaining the professional appearance of the pharmacy
Where you’ll work
CAMBRIDGE AVENUE MEDICAL CENTRE
SCUNTHORPE
DN16 3LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WEBS TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
During your Customer Service Practitioner Standard apprenticeship programme you will receive training both off and on the job. You will be required to attend online training as well as face to face within your workplace. You will learn the underpinning knowledge of Customer Service, you will use a wide range of skills whilst you complete your training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team.
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.
Requirements
Desirable qualifications
GCSE in:
* English (grade C/4)
* Math (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Non judgemental
* Patience
Other requirements
The apprenticeship hours are on a rota basis and they must be able to work between the hours of 8am-6.30pm and available on Saturdays as required.