An exciting opportunity has arisen for enthusiastic and forward-thinking mental health clinicians to join our established team of practitioners. Applications are welcome from registered Mental Health Nurses, Social Workers, and Occupational Therapists.
You will be based within and work collaboratively with Medvivo staff at their base in Chippenham and enable NHS 111 callers to receive an appropriate mental health service where indicated.
You will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. You will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers.
Working in partnership with the team manager and senior practitioners, the post holder will ensure excellent clinical standards and effective workload management; this will be underpinned by robust and effective supervision processes. The role is primarily focused on assessing and providing support to NHS 111 callers with a wide spectrum of mental health presentations, advising on next steps and referring for further care when appropriate. The role will necessitate working within a rotational shift pattern to cover 24 hours a day, 7 days a week.
At present, we operate 7 days a week from 16:00 to 00:00 and from 09:00 to 00:00 on weekends and bank holidays. As a service, we are moving into the next phase to provide a core 24/7 mental health service as part of the major national implementation programme and introducing additional shifts to cover 24 hours/day, 7 days/week.
The role will include:
1. Completing telephone mental health triages and providing advice and guidance to callers to NHS 111.
2. Undertaking telephone-based assessments and making onward referrals to services when clinically indicated.
3. Working in collaboration with AWP BSW services such as Intensive Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage, and Health Based Place of Safety.
4. Providing advice and guidance to Medvivo clinicians and other statutory and commissioned services.
To deliver a high quality and effective intensive out of hours urgent care mental health service for service users, carers, and professionals calling the NHS 111 service.
1. To ensure the appropriate care pathway is identified focused on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate.
2. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex health and wellbeing needs, in an emergency for service users who may be acutely unwell, distressed, and in crisis.
3. To be responsible for ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidence-based practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required.
4. To develop and maintain good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies.
5. To develop and maintain communication with a wide range of people/services/agencies about complex matters or in complex situations with the purpose of sharing, developing, or resolving difficult or complex issues for the benefit of service users/carers and the service.
6. To represent the organisation in a range of circumstances, settings, presenting, facilitating, or explaining as appropriate and dealing with any questions or difficulties as they arise.
7. To personally build and lead others to build hope-inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.
8. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information.
9. To collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan.
10. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals.
11. To maintain health and social care records, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
12. To report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
13. To participate in, and deliver as required, management, caseload, and clinical supervision in accordance with trust policy.
14. To adhere to professional codes of conduct ensuring required skills and competencies are maintained.
15. To promote, monitor, and maintain best practice in health, safety, and security of self and others, undertaking assessments and taking appropriate action where required.
16. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
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