A manufacturing and production client of ours in the Ipswich area are recruiting a Customer Service Manager to join their team. This is a full-time position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off. Paying £40,000 - £45,000 per annum depending on relevant skills & experience.
This Customer Service Manager will be responsible for overseeing the Aftersales department for the company. This is an integral role whereby the customers experience are of up-most importance. Key Duties for this role will include but are not limited to:
Manage a team of 10 customer service and despatch administrators, ensuring that customer queries are answered accurately in a timely manner and customer orders are dispatched and invoiced within SLA
Manage selling prices of spare parts and accessories offered, providing competitively priced parts in order to achieve the Company's financial targets
Work with dealers to identify and share best practice in part ordering practices, promotions, and pricing.
Engage in direct contact with dealers and distributors to develop opportunities to increase parts sales and improve our dealer's ability to support the end user
Strong knowledge in measuring, monitoring, and coaching against KPI metrics, whilst using data to convert into actionable workforce plans
Maintain and improve operations by monitoring system performance, identifying and resolving problems, preparing, and complet...