24/7 Support EngineerOpportunity:Our trusted partner, a highly reputable cloud solutions provider is hiring a 24/7 support engineer who strives from a Microsoft background to join a small team working on a varied 24/7 support rota. This is an opportunity where you will gain exposure to Networking, Server and Cloud related technologies assisting our clients technical issues. The client is seeking someone who has experience working in a 2nd to 3rd line position, ideally with some experience working un-sociable hours to be based in Sittingbourne on a hybrid basis. You will be a good communicator, technical proficient and be able to provide strategic guidance to clients with regard to technology and IT infrastructures and will enable major business process change through enhancements to clients IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.Responsibilities:
1. Engaging with clients to determine their technology requirements
2. Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
3. Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
4. Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requi...