The Recruitment Co are currently recruiting for a Band 5 Practitioner to work within the HSCNI.
Job Summary
The Patient and Client Council Practitioner will deliver an effective involvement, advocacy and support service to the public, including patients, service users, carers and families on both an individual and group basis across Northern Ireland:
Individual support – provide 1:1 advice, guidance and confidential support to people who use HSC services over the phone and in person at meetings.
Support them to become engaged and involved in HSC services.
Provide individual advocacy support to the public which involves promoting the interests of the individual and helping them find their voice.
Group support – support group sessions aimed at capturing the voice of the public and facilitate their involvement in giving feedback on Health and Social
Care services and shaping their development. Work on a range of involvement and advocacy activities to enhance the participation of the public with health and social care services and the wider system to achieve change.
The post holder will support the public at any point of their journey with the PCC e.g. point of entry, early resolution, crisis intervention, signposting and support including longer term case work. Through this they will deliver on the following organisational objectives.
GENERAL REQUIREMENTS
The post holder will be required to:
1. Ensure the PCC’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.
2. Co-operate fully with the implementation of the PCC's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.
3. Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.
4. Co-operate fully with regard to PCC policies and procedures relating to infection prevention and control.
This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing
guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.
Essential Criteria
5. A university degree or a relevant professional qualification and 1 years’ experience in working in a paid capacity with
6. vulnerable people who require support to overcome significant challenges.
7. At least 4 years’ experience in working with vulnerable people who require support to overcome significant challenges.
8. Experience of liaising or working with statutory and voluntary agencies.
9. Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by The Organisation which will permit them to carry out the duties of the post.
Please reach out on the below to discuss the role in more detail.