This role is to drive operational excellence in airport parking by leading teams, managing daily operations, and ensuring customer satisfaction, compliance, and site standards.
Client Details
A leading European parking service provider, offering high-quality, secure, and convenient parking facilities across major cities, with a focus on innovation and customer satisfaction.
Description
1. Lead and energise the site teams to deliver operational excellence across all areas of the operation.
2. Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, transfer bus schedule, and maintenance.
3. Maximise productivity and cost through review of process and regular review of customer arrival and departure patterns.
4. Handle customer escalations both in-person and over the phone.
5. Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
6. Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures.
7. Create and manage staff schedules, cover holiday requests, and manage requests across the team in a fair and practical manner.
8. Develop and uphold operational policies and procedures, ensuring staff adherence and training.
9. Oversee performance management, appraisals, and disciplinary procedures.
10. Ensure compliance with health and safety regulations, making recommendations for continual improvement.
11. Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained.
12. Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.
13. One of the requirements of this role is flexibility across all areas of the airport parking operations.
Profile
1. Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
2. Anticipates challenges, proactively addressing them while finding efficient solutions to improve outcomes.
3. Inspires, motivates, and coaches teams to achieve top performance and focus on continuous improvement.
4. Collaborates effectively, building strong relationships, resolving conflicts, and contributing innovative ideas.
5. Plans ahead to address team challenges and implement effective solutions.
6. Delivers exceptional service, exceeding customer expectations and enhancing loyalty.
7. Continuously seeks opportunities to improve processes, quality, and performance standards.
Job Offer
1. Attractive pay which is reviewed annually.
2. Annual bonus scheme.
3. Parking pass.
4. Attractive pension scheme.
5. Generous life assurance scheme.
6. Educational support/sponsorship & development programmes.
7. Recommend a friend scheme.
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