Operations Consultant McDonald's - Cannock, Staffordshire
Full Time
Working within the Operations team, this role is responsible for ensuring our McDonald’s in the South West Region are operated to a level of excellence that protects the reputation of Roadchef, both with our customers and with our McDonald’s partner. You will support our McDonald’s teams at our Motorway Services at Taunton, Sedgemore South and Strensham on the M5, Magor and Pont on the M4 and Tibshelf on the M1.
As this is a field based position you will need to reside in the area.
Some of your main duties will include:
* Conduct all necessary brand audits and / or customer experience visits to ensure that minimum brand standards are being met, and provide timely feedback to all relevant parties.
* Produce all relevant operational reports that support the delivery of key business operational and commercial objectives and metrics.
* Support the teams in the delivery of all KPI’s.
* Monitor customer service standards on all visits and provide feedback to the team.
* Develop suitably detailed action plans with the team to follow up on any opportunities identified as part of any audit on site visits both formal and informal.
* Support training and set up of new McDonald’s openings and or re-developments.
* Have the necessary knowledge and be up to date with legislation changes that impact the business.
* Consider and protect the company’s name and reputation in all activities that are undertaken.
* Foster and maintain constructive relationships with McDonald’s external auditing team.
Experience required:
* Have worked within McDonald’s or other QSR businesses
* Managing internal relationships to ensure focus is on company objectives
* Provern track record in the delivery of training and coaching to develop employees skills and achieve results.
* Ability to work on own initiative, setting standards for others and monitoring performance.
* Proven experience and delivery of operational excellence and achievement of operational standards within a customer facing business environment.
Our benefits will include:
Competitive salary
Fully expensed company car
Subsidised meals on duty
Upto 70% discount for you and your family at all Roadchef locations
Discounts on many High Street brands
Employee Assistance Program
Wellbeing support
Roadchef is the 3rd largest Motorway Service Area provider with some of the UK’s largest and best restaurant and retail brands
We are proud to be the only MSA to hold the Platinum Investors in People accreditation and have been recognised as a 3 Star employer with Best Companies.
Our approach is simple: it's about embracing everyone. FRom cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.