JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table What this job involves A position with the Tenant Collections Support Team to help the department achieve its ambition of being market leading with brilliant fundamentals Work to reconcile Tenant Ledgers to ensure our Collection agents are working from up to date and accurate data Contribute towards the design and role out of the department wide reconciliation project Ensure the ledger positions to not regress back by monitoring the ledger position and reacting to any slippage Provide business support to ensure the smooth running of the function, enabling credit controllers to focus on their key role. Have an in depth understanding of operational business processes using knowledge to act as an advocate for our customers and clients. Ensure current processes are fit for purpose, utilising a range of tools, including benchmarking, walk through and customer journey mapping. Create awareness of risks and opportunities through data lead approach. Liaise with all departments to ensure KPI’s are achieved and aim to exceed expectations. Undertake reconciliations of tenant accounts and proactively seek resolutions to clear debt, credit notes and unallocated cash. Work in a collaborative way with colleagues in Credit Control and other Property and Asset Management departments Desired skills and experience for this job We value each individuals contribution to the team, the below qualities will help to ensure the success of both the individual in the role and the Tenant Collections Team as a whole Good learning agility and adaptability aligned with JLL Leadership Capabilities. Specific areas of strength in: Think Big (making the complex simple); Help others (actively collaborate); Get it done (resilience and accountability); Drive Change (thrives on change, learning agility) Have an in depth understanding of operational business processes using knowledge to act as an advocate for our customers and clients. Experience of multiple systems a benefit to enable valuable contribution to the National Tenants team Good influencing skills, relationship management and communication skills Experience in delivering improvements in business processes across one or more systems Reconciliation experience and a desire to see issues through to completion Committed to improving service levels and creating a culture of excellence Excellent organisational skills to enable effective control over multiple processes simultaneously What you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can’t wait to see where your ambitions take you at JLL. Apply today Location: On-site –Norfolk, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .