We are seeking a highly skilled Senior Systems Engineer with a strong automation mindset and a support background. The ideal candidate will be adept at diagnosing and resolving issues while proactively identifying opportunities for automation and process improvement to enhance system reliability and efficiency.
Key Responsibilities:
* Develop, configure, and maintain automated maintenance plans for MS Azure and Windows environments.
* Implement automation for system monitoring, capacity management, and proactive issue resolution.
* Ensure robust backup, disaster recovery (DR), and data protection strategies, validating and remediating as necessary.
* Conduct access control reviews, including Azure and on-premise Active Directory.
* Oversee OS patching, upgrades, and compliance using automation tools.
* Collaborate cross-functionally to ensure seamless client experiences and system stability.
* Develop and document standard operating procedures and knowledge articles.
* Continuously evaluate and implement improvements to cloud infrastructure and automation practices.
Requirements:
* Strong experience in IT systems, cloud, networking, and user device technologies, including Microsoft Azure, Windows, O365, VMware, and Citrix.
* Proven experience with automation and scripting (PowerShell, Python, or similar) for proactive maintenance and issue resolution.
* Hands-on experience with patching solutions such as Ivanti, Microsoft SCCM, or equivalent RMM tools.
* Expertise in data protection and backup solutions like Microsoft Azure, VEEAM, Rubrik, or Zerto.
* Background in proactive maintenance, monitoring, and event management within engineering or support teams.
* Excellent troubleshooting skills with the ability to diagnose and resolve complex issues efficiently.
* Strong communication skills with a proactive, problem-solving attitude.
* Passion for continuous improvement and best-in-class service delivery.
Education & Certifications:
* Bachelor's degree in Information Technology or a related field (or equivalent experience).
* One or more of the following certifications:
* VMware Certified Professional
* Data Protection Certification
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Information Services
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