Callout Supervisor - Nights
Monday - Friday 22:00 - 06:30am and to work one weekend in four.
This position would suit those with Dispatch Planning experience as you will be responsible for maintaining an efficient workflow, prioritizing jobs effectively, for effective scheduling, and to ensure that the team are able to handle calls from different geographic areas, liaising with clients and to ensure that engineers arrive to their call outs on time and at the right destination to service our clients needs.
Purpose:
The Callout Supervisor for Nights, evaluates, develops and leads the contact centre through the night team ensuring quality standards and Kone dispatch strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets
The Supervisorexecutes customer centricity in theirrespective team, develops theirteam and ensures operational excellence, whilst being able to step in and pick up both call and email workload should the need arise.
Key responsibilities:
1. Coordinates and directs the nightly operations of the team.
2. Supports and enforces call centre expectations departmental and corporates policies and procedures.
3. M...