Salary: 30,000 - 30,000 GBP per year Requirements:
* Proficient experience within Windows environments.
* Experience with O365, SharePoint, Exchange, and Microsoft Entra ID (Azure Directory) at user admin and GPO level.
* Ability to diagnose and troubleshoot customer issues in a fast-paced environment, managing approximately 100 tickets per day.
* Knowledge of hardware and troubleshooting practices.
* Understanding of networking principles and protocols, including routers, switches, connectivity, and VLAN.
* A minimum of 1 year of experience in a Service Desk or IT Support role.
Responsibilities:
* Join a close-knit team of engineers to provide 1st and 2nd line support within our managed services team.
* Support around 3,500 end-user clients with their day-to-day IT issues.
* Engage in projects such as site relocations, server installations and upgrades, and implementing backup solutions.
Technologies:
* Azure
* Hardware
* Support
* SharePoint
* Windows
* Office 365
* Cloud
* Security
More:
We are an IT Managed Services Provider based in Worthing, and we understand how important a supportive and growth-oriented environment is for our staff. We offer a clear progression plan for every engineer, alongside exciting project work and a great team culture. You will receive access to your own training platform account, fully funded by us, to develop your skills further.
Our team is enthusiastic about helping our SME clients and is continually growing through positive referrals due to our excellent engineers. We pride ourselves on creating a genuinely friendly and professional team atmosphere.
Additional benefits include a bonus after a qualifying period, 28 days of holiday that increase to 32 over time, a pension plan, private healthcare, and access to training for certifications. You will also have the opportunity to learn from our experienced MSP founders who genuinely care about your professional development. If you believe this role aligns with your career aspirations and you thrive in a relaxed and supportive environment, we encourage you to submit your CV.