Gateshead/Hybrid We are looking for an experienced and proactive Salesforce Administrator to join our team. In this role, you’ll be responsible for maintaining and optimising our Salesforce platform to streamline business processes and boost productivity. You’ll work closely with key stakeholders to understand their needs, customise Salesforce functionalities, and manage user access and permissions. The ideal candidate will have strong technical expertise, a solid grasp of Salesforce architecture, and a genuine passion for delivering outstanding user experiences Responsibilities Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Customise and configure Salesforce to meet business requirements, including the creation and management of custom objects, fields, formulas, validation rules, and process automation. Collaborate with stakeholders to gather and analyse business needs, translate them into technical requirements, and implement effective Salesforce solutions. Monitor system performance, troubleshoot issues, and resolve any operational or functional problems. Stay current with the latest Salesforce releases, features, and best practices, and evaluate their potential impact on the organisation. Identify opportunities for process improvements and system enhancements to maximise Salesforce functionality and efficiency. Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem. Maintain comprehensive documentation of Salesforce configurations and processes. Critical attributes Minimum of 1 year’s experience as a Salesforce Administrator. Salesforce Administrator certification is required; additional certifications such as Advanced Administrator or Platform App Builder are a plus. Strong knowledge of Salesforce architecture, data models, and best practices for configuration and customisation. Proficiency in Salesforce Lightning Experience. Hands-on experience with Flow Builder. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Proven ability to gather and translate business requirements into effective technical solutions. Excellent problem-solving skills with the ability to troubleshoot and resolve system issues. Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment Benefits 25 days annual leave Private medical insurance Critical life insurance Income protection Pension (5% company contribution) Travel insurance Cycle to work scheme Season ticket loan Charity work (two days paid annually) Gym subsidy Yoga, mindfulness and massages Unlimited mental health support, 24/7 unlimited remote GP MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.