Job summary The role of the post holder is to support the Directorate Manager-Specialist Palliative Care in the management and delivery of high quality, clinically effective and cost-efficient services within the Directorate. The post holder will have delegated management responsibilities for the service in the absence of the Directorate Manager. The post holder will be expected to working autonomously and take responsibility for their own workload, they will provide advice and guidance to ensure that the directorate provides effective planning, performance development and project management work into the Division. The post holder will support the Directorate Manager in all aspects of business and operational service management and to take the lead on specific projects as defined by the Directorate Manager.To include presenting data to the Divisional Management Team and must be able to articulate their findings and identify improvements, following through with timescales for delivery. The post holder will provide day to day management of the administrative staff working within the Directorates. The post holder will be required to promptly investigate and formulate responses for formal and informal complaints on behalf of the Directorate. The base of the post holder will be agreed but there will be a requirement to work at other sites within the Health Board as and when required. English and/or Welsh speakers are equally welcome to apply Main duties of the job The role of the Assistant Directorate Manager is to support the Directorate Manager-Specialist Palliative Care in the management and delivery of high quality, clinically effective and cost-efficient services within the Directorate. The post holder will have delegated management responsibilities for the service in the absence of the Directorate Manager. You would workautonomously and take responsibility for their own workload, they will provide advice and guidance to ensure that the directorate provides effective planning, performance development and project management work into the Division. The post holder will support the Directorate Manager in all aspects of business and operational service management,in order to achieve the levels of quality and performance expected of the Directorate. To take the lead on specific projects and performance management as defined by the Directorate Manager. To include presenting data to the Divisional Management Team and must be able to articulate their findings and identify improvements, following through with timescales for delivery. The post holder will provide day to day management of the administrative and secretarial staff working within the Directorates across the sites. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 6 Salary £37,898 to £45,637 a year per annum Contract Permanent Working pattern Full-time Reference number 040-AC089-0225 Job locations Llanarth House Unit 1 Newbridge Gateway Newbridge NP11 5GH Job description Job responsibilities Management and Leadership To support the Directorate Manager to direct, lead and motivate the Directorate, to ensure a high standard of professionalism, efficiency and effectiveness in the delivery of services, ensuring that activity is fully aligned to the business of ABUHB, and is accordance with local and national policy and laws. To support the Directorate Manager in resource planning, standard setting, performance management, management of change and team and individual development as required. To ensure that the ABUHB aims and objectives are clearly communicated to the staff within the teams that information flows both up and down the Organisation. To support the Directorate Manager on an ongoing basis regarding development of strategy, financial plans, targets, cost improvements and standardisation of services. To work with the Directorate Manager to ensure a culture of continuous improvement and professional excellence is achieved. Support the management of the Secretarial and Administration support. Operational Management Support the Directorate Manager in collaboration with the whole system health community to shape future service provision for patients with complex needs. Support the Directorate Manager to provide robust plans to ensure that the Directorate is well placed to manage service demands. Support the management and reporting of incidents, analysing, highlighting risk areas and identifying areas for improvement. Lead on the management of risks management processes within the Directorate, in collaboration with the Directorate Manager. To take a lead role for recruitment, selection, and retention of Admin & Clerical staff in line with Workforce and Organisational Development Policies and procedures, including compiling adverts, job descriptions, and person specification and interviewing and selecting appropriate staff. To provide day to day management of the administrative and Secretarial staff working within the Directorate on sites. This also requires close liaison with the administrative support services on other acute sites to ensure continuity of management. Ensure relevant workforce procedures and policies, such as PADR, Recruitment and Selection, Sickness, Annual Leave and Disciplinary are followed at all times and monitored to ensure effective reporting of compliance. To be aware of the contents of the Health Board Financial Control Procedures and Standing Orders with respect to payroll responsibilities; to ensure the appropriate completion of all enrolment forms and be responsible for authorising the staff changes form following a change to an employees status and submitting staff change forms to payroll in compliance with the payroll processing timetable. To support the investigation of both formal and informal complaints, as delegated by the Directorate Manager to include clinical complaints. Dealing with sensitive, confidential clinical information and liaising with Consultants and other Senior Clinical staff to formulate a draft response to the complainant from the Chief Executive. To support service improvement projects within the Directorate. To ensure that patient public engagement is sought in service re-design. Communication and Relationships To support good effective communication with the Directorate and wider teams, including third sector organisations (hospices). To use and understand complex information and multi-factorial strands of communication both inside and external to the Organisation to ensure the effective management within Directorate. To work with the Directorate Manager to manage change by providing and receiving complex and sensitive information where there may be barriers to acceptance and to overcome these using the highest level of interpersonal and communication skills to ensure agreement/co-operation from staff at all levels within the organisation. To provide support to the Directorate Manager in relation to sensitive, complex and possibly distressing service user complaints and serious incidents. Analytical and Judgement Skills To support the Directorate Manager with analysis of complex facts and figures and situations, interpretation and comparison of a range of options in order to ensure the effective daily management of the Directorate. To work with the Directorate Manager to ensure effective operational and strategic management of the Directorate. To undertake qualitative assessment in order to compile business cases to feed intoservice delivery and strategy in order to ensure compliance with set targets. To support the Directorate Manager to create written and numerical reports from internal and external sources that promotes the evaluation and performance management of the Directorate. Use of recognised modernisation tools to evaluate and improve existing processes e.g. the use of the process mapping technique to collect and analyse activity data for services. This includes devising appropriate format to collect data, analysing the outcomes and presenting findings to clinical and non-clinical staff along with a recommended course of action to improve service. To assimilate and summarise complex documents, compare facts and analyse situational data from a range of sources. Planning and Organising To lead change in a structured way in order to ensure the delivery of services in line with the strategies and business plans which will impact across Palliative Care, Primary Care and Community Services To work with the Directorate Manager in promoting joint planning with partner agencies in order to ensure the delivery of the service. To produce robust business cases for service developments or other change management issues, as required. To plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives. Job description Job responsibilities Management and Leadership To support the Directorate Manager to direct, lead and motivate the Directorate, to ensure a high standard of professionalism, efficiency and effectiveness in the delivery of services, ensuring that activity is fully aligned to the business of ABUHB, and is accordance with local and national policy and laws. To support the Directorate Manager in resource planning, standard setting, performance management, management of change and team and individual development as required. To ensure that the ABUHB aims and objectives are clearly communicated to the staff within the teams that information flows both up and down the Organisation. To support the Directorate Manager on an ongoing basis regarding development of strategy, financial plans, targets, cost improvements and standardisation of services. To work with the Directorate Manager to ensure a culture of continuous improvement and professional excellence is achieved. Support the management of the Secretarial and Administration support. Operational Management Support the Directorate Manager in collaboration with the whole system health community to shape future service provision for patients with complex needs. Support the Directorate Manager to provide robust plans to ensure that the Directorate is well placed to manage service demands. Support the management and reporting of incidents, analysing, highlighting risk areas and identifying areas for improvement. Lead on the management of risks management processes within the Directorate, in collaboration with the Directorate Manager. To take a lead role for recruitment, selection, and retention of Admin & Clerical staff in line with Workforce and Organisational Development Policies and procedures, including compiling adverts, job descriptions, and person specification and interviewing and selecting appropriate staff. To provide day to day management of the administrative and Secretarial staff working within the Directorate on sites. This also requires close liaison with the administrative support services on other acute sites to ensure continuity of management. Ensure relevant workforce procedures and policies, such as PADR, Recruitment and Selection, Sickness, Annual Leave and Disciplinary are followed at all times and monitored to ensure effective reporting of compliance. To be aware of the contents of the Health Board Financial Control Procedures and Standing Orders with respect to payroll responsibilities; to ensure the appropriate completion of all enrolment forms and be responsible for authorising the staff changes form following a change to an employees status and submitting staff change forms to payroll in compliance with the payroll processing timetable. To support the investigation of both formal and informal complaints, as delegated by the Directorate Manager to include clinical complaints. Dealing with sensitive, confidential clinical information and liaising with Consultants and other Senior Clinical staff to formulate a draft response to the complainant from the Chief Executive. To support service improvement projects within the Directorate. To ensure that patient public engagement is sought in service re-design. Communication and Relationships To support good effective communication with the Directorate and wider teams, including third sector organisations (hospices). To use and understand complex information and multi-factorial strands of communication both inside and external to the Organisation to ensure the effective management within Directorate. To work with the Directorate Manager to manage change by providing and receiving complex and sensitive information where there may be barriers to acceptance and to overcome these using the highest level of interpersonal and communication skills to ensure agreement/co-operation from staff at all levels within the organisation. To provide support to the Directorate Manager in relation to sensitive, complex and possibly distressing service user complaints and serious incidents. Analytical and Judgement Skills To support the Directorate Manager with analysis of complex facts and figures and situations, interpretation and comparison of a range of options in order to ensure the effective daily management of the Directorate. To work with the Directorate Manager to ensure effective operational and strategic management of the Directorate. To undertake qualitative assessment in order to compile business cases to feed intoservice delivery and strategy in order to ensure compliance with set targets. To support the Directorate Manager to create written and numerical reports from internal and external sources that promotes the evaluation and performance management of the Directorate. Use of recognised modernisation tools to evaluate and improve existing processes e.g. the use of the process mapping technique to collect and analyse activity data for services. This includes devising appropriate format to collect data, analysing the outcomes and presenting findings to clinical and non-clinical staff along with a recommended course of action to improve service. To assimilate and summarise complex documents, compare facts and analyse situational data from a range of sources. Planning and Organising To lead change in a structured way in order to ensure the delivery of services in line with the strategies and business plans which will impact across Palliative Care, Primary Care and Community Services To work with the Directorate Manager in promoting joint planning with partner agencies in order to ensure the delivery of the service. To produce robust business cases for service developments or other change management issues, as required. To plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives. Person Specification Education Essential Degree and a Recognised Management/Leadership post graduate diploma level qualification or equivalent relevant demonstrable experience Desirable Project Management qualification Experience Essential Experience of operating at management level within an NHS service/department Relevant general/operational service management experience Desirable Experience of producing business cases. Skills and Knowledge Essential Ability to work within a multi-professional team and influence others High level communication and interpersonal skills, able to explain complex information to service users, Health Board Management and other agencies. Detailed knowledge of personnel procedures and policies' such as PADR, Disciplinary, recruitment and Selection, Equal Opportunities Desirable Ability to prepare complex documents e.g. strategy documents. Experience of working in partnership with 3rd sector providers to deliver joint outcomes. Person Specification Education Essential Degree and a Recognised Management/Leadership post graduate diploma level qualification or equivalent relevant demonstrable experience Desirable Project Management qualification Experience Essential Experience of operating at management level within an NHS service/department Relevant general/operational service management experience Desirable Experience of producing business cases. Skills and Knowledge Essential Ability to work within a multi-professional team and influence others High level communication and interpersonal skills, able to explain complex information to service users, Health Board Management and other agencies. Detailed knowledge of personnel procedures and policies' such as PADR, Disciplinary, recruitment and Selection, Equal Opportunities Desirable Ability to prepare complex documents e.g. strategy documents. Experience of working in partnership with 3rd sector providers to deliver joint outcomes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address Llanarth House Unit 1 Newbridge Gateway Newbridge NP11 5GH Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)