Job summary Yorkshire Ambulance Service is currently looking for emergency call takers (999 Call Handlers), full-time and part-time shift working is available. Full-time salary £24,071 rising to £25,674 after 2 years (pro rata for part time employees) We also offer an attractive shift allowance for unsocial hours which can attract an enhancement of up to a maximum of £429.00 per month gross (pro rata for part time employees). The unsocial hours are: Saturday: midnight to midnight and any weekday after 8pm and before 6am All time on Sundays and Public holidays: midnight to midnight Full-time and part-time hours with flexible working options available Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service. Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save a life or you could be helping to bring new life into the world. You can make an invaluable difference every day to patients by providing help and support to people at their time of need. Yorkshire Ambulance Service NHS Trust are now recruiting for 999 Call Handlers in our Emergency (999) Operations Centres based in Wakefield and York. Full training will be provided. Main duties of the job As a 999 Call Handler, your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include: Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene. Taking emergency calls from the Police and Fire Services. Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers. Informing Police, Fire and other agencies about incidents. Assisting ambulance crews and dispatchers with information and directions as and when necessary e.g. during a major incident. The attached example rota includes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period. About us Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working. Benefits: Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant) 27 days annual leave, increasing to 33 with service. Contributory Pension. NHS Discounts including shops, restaurants, gyms etc. Car lease and other salary sacrifice schemes. Dedicated employee assistance and counselling service. Opportunities for research participation, career progression and ongoing development. Well respected, committed and supported staff networks for our workforce. Check out our YAS One Team Simulation https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html Date posted 24 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per annum, pro rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 174-EOC999CH-240225 Job locations Wakefield & York YAS HQ Wakefield & Fairfields, Shipton Rd, York Wakefield WF2 0XQ & York YO30 1XW WF2 0XQ Job description Job responsibilities As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you. When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role. If you are successful at the shortlisting stage of the process, you will be required to complete an online assessment; if the assessment is passed then you will be invited to our Wakefield headquarters on Saturday the 29th of March 2025 to complete a further call handling assessment. If you pass the call handling assessment, you will be offered an interview on the same day. If you are not free to attend the assessment on Saturday the 29th of March 2025, please apply when we next advertise as there are no alternative dates planned for this current vacancy. Training courses start from June 2025 onwards. Please note, we ask that all those successful at interview are able to commit to 100% attendance on the training course and mentorship periods. Classroom training will be office hours Monday to Friday at Wakefield or York. This will be followed by a period of mentorship to support training and development. During mentorship trainees are required to be flexible to accommodate a variety of shifts. Upon successful completion of training, successful applicants will be allocated a line on the attached rota. Previous applicants who have been unsuccessful at interview may not re apply within 3 months of the interview date. Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply. Job description Job responsibilities As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you. When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role. If you are successful at the shortlisting stage of the process, you will be required to complete an online assessment; if the assessment is passed then you will be invited to our Wakefield headquarters on Saturday the 29th of March 2025 to complete a further call handling assessment. If you pass the call handling assessment, you will be offered an interview on the same day. If you are not free to attend the assessment on Saturday the 29th of March 2025, please apply when we next advertise as there are no alternative dates planned for this current vacancy. Training courses start from June 2025 onwards. Please note, we ask that all those successful at interview are able to commit to 100% attendance on the training course and mentorship periods. Classroom training will be office hours Monday to Friday at Wakefield or York. This will be followed by a period of mentorship to support training and development. During mentorship trainees are required to be flexible to accommodate a variety of shifts. Upon successful completion of training, successful applicants will be allocated a line on the attached rota. Previous applicants who have been unsuccessful at interview may not re apply within 3 months of the interview date. Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply. Person Specification Qualifications Essential Educated to GCSE level with 5 grades A to C, or NVQ level 3, one of which must be in English Language or able to demonstrate the equivalent level of experience Experience Essential Minimum of 2 years' experience working in a patient/customer focused environment Desirable Experience of working in a call centre environment Personal/other Essential Able to manage highly stressful situations and make sound decisions Demonstrates sensitivity to the needs of individuals and groups Skills / Competencies Essential IT literate Person Specification Qualifications Essential Educated to GCSE level with 5 grades A to C, or NVQ level 3, one of which must be in English Language or able to demonstrate the equivalent level of experience Experience Essential Minimum of 2 years' experience working in a patient/customer focused environment Desirable Experience of working in a call centre environment Personal/other Essential Able to manage highly stressful situations and make sound decisions Demonstrates sensitivity to the needs of individuals and groups Skills / Competencies Essential IT literate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Yorkshire Ambulance Service NHS Trust Address Wakefield & York YAS HQ Wakefield & Fairfields, Shipton Rd, York Wakefield WF2 0XQ & York YO30 1XW WF2 0XQ Employer's website https://www.yas.nhs.uk/ (Opens in a new tab)