The Professional Standards Team within the Medical Directorate is seeking to recruit a Band 4 Business Support Assistant to join the team in supporting the delivery of our statutory function as set out under The National Health Service (Performers Lists) (England) Regulations 2013 and The Medical Profession (Responsible Officers) (Amendment) Regulations 2013.
The Professional Standards Team leads the improvement and development of systems and processes to support NHS England's responsibility to manage the National Performers Lists. The National Performers Lists provide the regulatory framework to ensure that medical, dental, and ophthalmic practitioners who contract with NHS England to provide Primary Care Services are qualified and competent to provide safe and effective primary medical, dental, and ophthalmic services to NHS patients. NHS England has a statutory responsibility to respond to concerns raised about a GP, dentist, or ophthalmic performer on the National Performers Lists.
The Business Support function within the Professional Standards Team provides broad administrative support across a range of programmes of work.
Main duties of the job
The Business Support Assistant's day-to-day role will include:
1. Dealing with incoming emails and responding to queries.
2. Organising various governance meetings and taking and producing minutes.
3. Organising annual appraisals and preparing revalidation evidence for medical practitioners.
4. Processing performers lists applications from medical, dental, and ophthalmic practitioners.
5. Supporting case managers, clinical advisors, and investigators.
6. Supporting the Regional Dental Leads & Dental Managed Clinical Network Chairs.
7. Dealing with confidential and sensitive communications.
8. Corresponding with a wide range of internal and external stakeholders on a daily basis.
About us
The NHS England board has set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work. We will achieve this purpose by:
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
* Making the NHS a great place to work, where our people can make a difference and achieve their potential.
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values, and behaviours to deliver accessible, compassionate care.
* Optimising the use of digital technology, research, and innovation.
If you would like to know more or require further information, please visit NHS England.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England holds a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route, you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job responsibilities
Please refer to the job description and person specification for more details about this role and its accountabilities.
Person Specification
Qualifications
* Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or equivalent previous proven experience.
Knowledge and Experience
* Significant experience of using modern office systems e.g. digital filing, maintaining databases, and confidential information systems.
* Demonstrable experience in dealing with the public/patients and managing sensitive and confidential information.
* Previously worked in a similar position within the healthcare or public sector environment.
* Demonstrable experience of minute taking and producing reports.
* Demonstrable experience of organising and supporting meetings.
* Experience of Microsoft Outlook, Word, TEAMS, PowerPoint, Excel, and SharePoint.
Skills Capabilities and Attributes
* A high level of accuracy and excellent attention to detail.
* A flexible/adaptable approach to work in order to meet various deadlines.
* Ability to work at pace in a busy working environment and able to multi-task.
* Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
Values and Behaviours
* Consistently thinks about how their work can help and support clinicians to deliver better outcomes for patients.
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