Job Title: Customer Service Adviser
Location: Office based full time in Wakefield, West Yorkshire.
Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.
Salary: £24,000 Basic.
Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early and late starts and a requirement to work every other weekend which forms part of the 4 week working rota.
The New Homes Group:
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move.
Role Overview:
We are looking for additional Customer Service Advisers to join our Mortgage Helpline Teams. The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will consider applications from experienced Customer Service Advisers, as well as individuals keen to begin a career in Financial Services.
Required Skills and Job Functions:
* Previous telephone, customer service experience preferred.
* Ideally have some experience of working within Financial Services, but not essential.
* Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
* Be motivated to meet and exceed personal targets and customer service standards.
* Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
* Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
* Contacting customers using various communication tools, such as Text, WhatsApp, and Facebook.
* Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
* Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.
Benefits:
* Permanent Full Time employed role.
* Extensive induction coupled with ongoing training, support and development programme.
* 28 days paid holiday including Bank Holidays.
* Get your Birthday off each year (Once Probation Completed).
* Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
* Contributory workplace pension.
* Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
* Generous Staff referral bonus scheme.
* Death in service cover.
* 24 Hour Well-being Employee Assistance Programme.
* Free Bluecrest prevention plus health screening.
* Free onsite parking.
* Access to discounts platform, Perks at Work.
* Access to self-funded Health Care plan.
* Discount on Nuffield Gym Membership.
* Discounts on estate agency, mortgage, conveyancing, and surveying services.
* Salary Sacrifice Personal Car Leasing Scheme available.
(T&C's Apply) If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins for a confidential chat.
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