Our client is seeking an experienced and proactive Head of Operations to oversee and optimise a key segment of their supply chain. This role is vital for ensuring the smooth and efficient ordering, storage, inventory management, and coordination of logistics with third-party providers, all aimed at meeting business and customer demands effectively.
Key Responsibilities:
Stock Management & Procurement:
Develop and maintain an efficient stock ordering system to align with business demand, minimise excess inventory, and support overall business growth
Work closely with suppliers to ensure the timely procurement of materials and equipment required for smooth operations
Monitor stock levels, conduct regular audits, and ensure accurate inventory records to prevent shortages, overstocking, and lossStorage & Warehouse Coordination:
Oversee the organisation and handling of stock, ensuring best practices are followed to promote efficiency, a clean workspace, and cost-effectiveness
Implement and manage inventory control measures to improve accuracy and optimise warehouse processes
Ensure compliance with health & safety regulations, ISO standards, and other relevant audit requirements in warehouse operationsLogistics & Distribution Management:
Proactively address logistical challenges and implement strategies to mitigate risks associated with delivery delays or disruptions in the supply chainTeam Management & Leadership:
Lead and mentor a small warehouse team responsible for stock control, warehousing, and logistics
Foster a collaborative, high-performance team culture by providing guidance, setting clear objectives, and ensuring professional development opportunities
Monitor team performance, provide regular feedback, and implement performance improvement initiatives when needed
Ensure effective communication and coordination between team members and other departments to enhance operational efficiencyCommercial Management:
Achieve 'Invoice Out' targets to maximise revenue and ensure business profitability
Closely manage relevant cost lines on the P&L to maintain optimised profitabilityProcess Improvement & Reporting:
Identify opportunities for improving operational efficiency and implement process improvements as needed
Monitor and analyse key performance indicators related to inventory turnover, logistics efficiency, and cost management
Prepare and present operational reports to senior management, highlighting trends, risks, and areas for improvementCustomer Service:
Manage a small customer service team, ensuring timely and cost-effective resolution of customer queries and issuesRequired Qualifications & Experience:
At least 5 years of experience in operations or supply chain management, preferably in a similar environment
Strong knowledge of inventory management systems, supply chain planning tools, and logistics coordination
Proven experience in managing third-party logistics providers and optimising supply chain processes
Excellent problem-solving skills with the ability to make data-driven decisions under pressure
Strong leadership, communication, and stakeholder management skillsPreferred Skills & Attributes:
Proficiency in ERP systems and warehouse management software
Knowledge of sustainability practices in supply chain operations
Familiarity with regulatory compliance related to inventory management
Ability to adapt in a fast-paced environment and drive continuous improvement initiatives
Experience in supporting business expansionsOur Client's Ideal Employee:
Lives the Values: Upholds integrity, consistency, and alignment with company goals, acting authentically even in challenging situations. Leads by example and maintains high ethical standards
Has a Growth Mindset: Believes in continuous learning, seeks opportunities to improve, and turns challenges into growth experiences
Proactive and Motivated: Takes initiative, stays engaged, and approaches tasks with enthusiasm. Anticipates needs and goes above and beyond. Brings solutions to the table
Humble, Hungry, and Smart: Recognises their role within a team, stays open to feedback, and collaborates effectively to achieve success. Balances hard work, emotional intelligence, and sound judgment
Team Player and Positive: Works well with others, maintains a positive attitude, respects colleagues, and assumes the best intentions
Accountable and Respectful: Takes ownership of their actions, delivers on commitments, and behaves professionally at all times. Upholds mutual respect in all interactions
Loyal and Honest: Demonstrates commitment to the organisation, adheres to principles of honesty, and supports team goals with dedicationIf you're ready to make an impact in a fast-paced and rewarding environment, apply now to join our clients team!
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