The following are the core responsibilities of the Reception Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Team Leader is responsible for: a. Undertaking all reception activities and tasks as required; b. Line managing administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training; c. Completing staff appraisals as required; d. Identifying and delivering team training where required; e. Compiling administration staff rotas; f. Reviewing and updating all reception policies and procedures as required; g. Supporting the management team in the compilation of practice reports and the practice development plan; h. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation; i. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies; j. Coordinating the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences; k. Updating the appointment system to reflect leave and other approved absences; l. Providing initial guidance and advice to patients who wish to verbally complain; m. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary; n. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately; In addition to the above, the Reception Team Leader may be requested to: a. Deputise for the deputy practice manager during periods of absence; b. Partake in audit as directed by the audit lead; c. Coordinate and produce meeting agendas and record the minutes of meetings; d. Monitor and promote the use of the Friends and Family Test; e. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives; f. Assist with QOF targets