Key responsibilities:
* Collaborating with colleagues/teams to design and deliver inclusive and accessible learning content, aligning with the team's commitment to enhance the digital confidence and capability of all DWP staff. Advocating for a cultural shift where all colleagues recognise the benefits of technology and embrace self-service working towards a Digital First mindset.
* Operating within a multidisciplinary team, participating in all project lifecycle phases. Providing advice and content design for digital confidence and capability team projects and DWP initiatives. Working collaboratively with team members and the business to identify user needs, translating these into relevant products, and present via different delivery methods.
* Engaging with key stakeholders to build relationships and networks within the DWP, supporting the team's vision. Using best practices and standards to create usable and accessible learning content, consistent with governmental and DWP guidelines, ensuring accessibility for all users.
* Actively participating in DWP and cross-government forums, both virtually and in person. Conducting assessments and evaluations of both the delivery and impact of the Digital Confidence and Capability (DCC) programme of work and associated products.
* Proactively seeking new learning opportunities and strive for continuous improvement by obtaining feedback from peers and the business. Additionally, you may have line management responsibilities.
Person specification
This is what you will be assessed against and should align your personal statement to.Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement. Candidates will be able to demonstrate the following:
Essential criteria
* Experience of working with others to identify digital skills gaps and areas for improvement. An ability to create and deliver digital learning content effectively to colleagues, clearly explaining the benefits and rationale for the changes, whilst supporting individuals with different learning needs. (Lead criteria)
* Proven ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders, using a wide variety of communication tools.
* Experience of meeting changing priorities, managing a diverse workload and delivering to challenging deadlines.
* Experience of working closely with colleagues and other teams providing/seeking assistance as and when required to achieve shared goals.
* Strong planning and organisational skills.
Desirable criteria
* Experience of delivering learning and development using a range of approaches.
* Experience of using Articulate or similar packages to create learning products.
Behaviours
We'll assess you against these behaviours during the selection process:
* Changing and Improving
* Communicating and Influencing
* Delivering at Pace
* Working Together
Benefits
Alongside your salary of 37,497, Department for Work and Pensions contributes 10,862 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Selection will be by an online assessment and written sift, followed by a virtual video interview.
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55on 22/01/2025.If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
Sift and interview dates to be confirmed. Our indicative timelines show that sifting will start 16 January and last 2 weeks. We plan for interviews to start from 24 February for 2 weeks. Please note that the dates for sift, interviews and results are only indicative at this stage and could be subject to change.
Written Sift
As part of the application process, you will be asked to complete a CV and Personal Statement in no more than 1,250 words detailing the relevant skills and experience you can bring to the role, based on the key criteria stated above.
Should a large number of applications be received, an initial sift may be conducted using the Lead Key Criteria ( Experience of working with others to identify digital skills gaps and areas for improvement. An ability to create and deliver digital learning content effectively to colleagues, clearly explaining the benefits and rationale for the changes, whilst supporting individuals with different learning needs ). Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Personal Statement
When completing your personal statement, please read and understand the EssentialCriteria thoroughly as this is what your written evidence will assessed against.
Please ensure you evidence the key personal requirements and what you have done that relates to these requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us why you are most suited to this role, what you can do, the skills you have that are transferable to the key requirements, and the life experiences or passion you have that are linked to this role.
CV
The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility. This will be for information purposes only and will not be scored. Therefore, please put the main content of your evidence and skills in your Personal Statement .
If you withdraw your application at any stage, it will not be progressed any further.
Preparing for the interview
Please note that interviews will be via video link using Microsoft Teams and you will need to use your personal device to access the video link. You will receive a link to join the interview through the email account you provide us with on your application .
The Interview
This should take approximately 45 minutes. You will be asked to present photographic identification to the Panel Chair as a preliminary step before the interview commences.
A blended interview aims to be more of a conversation at interview, offering a more inclusive approach.
The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.
An example of a Behavioural question would be:
Tell me about a time when youve had to deal with a difficult customer. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:
What was the task, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation ? What were the Tasks ? What Action did you take? What were the Results of your actions?
To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, 7 days prior to your interview. These questions should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions and strength questions.
The behaviours assessed for this role are:
* Changing and improving
* Communicating and Influencing
* Delivering at Pace
* Working together
Strengths form the other part of the interview, and these questions will not be sent in advance. It is difficult to prepare for strength type questions, however you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role.
While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.
After the interview
Once all interviews have been completed, candidates will be notified of the outcome by email and through their Civil Service Jobs account.
Successful candidates for the initial posts offered will be contacted regarding their preferred location based on the role being offered. If you are able to accept this provisional offer, pre-employment checks will commence and once they are cleared, the vacancy holder will contact you with details of a start date.
Please note that for some of the locations currently listed in this vacancy, we may not be able to immediately offer a position based on the needs of the business at the time.
Further Information
Find out more about Working for DWP.
A reserve list may be held for a period of 12months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .