Job Description
Restaurants Manager
The Groucho Club is looking for an experienced Restaurants Manager to oversee our restaurants. Our next Restaurants Manager needs to have proactive energy, a positive can-do attitude and friendly personality alongside all the other skills that make you a top employee. Why is this so important? Because all our employees are part of one team that all individually impact on the experience our members enjoy within the Club. That experience is what makes us unique.
Responsibilities
* Delivering premium hospitality, ensuring that all members’ expectations are met through an exceptional customer service experience.
* Manage the floor staff to deliver consistently exceptional customer service.
* Excellent organisation and management skills.
* Proactively plan ahead and prepare for upcoming events or obstacles.
* Be immaculate in presentation as the role includes communication with clients, members and staff on a daily basis.
* Possess the ability to train and motivate your team to ensure consistency throughout and to maintain the level of service required.
* Passionate, forward thinking and have the ability to manage time effectively.
* Upholding the Club’s high standards.
* Interacting and building relationships with our members.
* Ensuring the F&B service runs smoothly and optimising capacity.
* Delivering food and beverage.
* Clearing in and resetting the restaurants.
* Overseeing hosting and delivering Club events and dinners.
* Steer ancillary revenues by recommending our other products to our guests
* Reception duties including greeting members and assigning to tables.
Skills
* Have at least 3-5 years’ experience working as Restaurant Assistant Manager or Restaurant Supervisor/Head Waiter.
* Must have an outgoing, confident and bubbly personality.
* Be smart and well presented at all times.
* Must have a good understanding on delivering exceptional customer service.
* Must have the ability to maintain professional self-control when dealing with uncommon and challenging circumstances.
* You must have exceptional communication skills.
* You should be focussed on delivering excellent customer service to our employees and our members.
* You must have the ability to interact successfully at several social levels and across diverse values.
* Proficiency to carry out multiple assignments concurrently is desired.
* Capability to adapt to changes in the environment is desired.
Perks
* Competitive salary.
* Up to 30 days paid holiday per year.
* Staff meals are provided daily.
* Life Assurance.
* Pension scheme.
* Health cash back scheme.
* Recommend a friend scheme where you can earn up to £500 to work with your friends.
* And all the other things that get us excited such as staff parties, food and cocktail tasting and working alongside London’s best members.
No agency support required - direct candidates only please.