County Durham & Darlington NHS Foundation Trust
This vacancy provides an exciting opportunity for the successful candidate to work in a busy reception area and be part of the much larger department which is AHP Central Admin.
Applicants are invited for Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service delivering on appointment booking and referral management.
Main duties of the job
1. Postholder will be expected to contribute to housekeeping and other office duties as required e.g scanning, printing, photocopying etc.
2. Postholder will be expected to book a high volume of appointments in a timely manner via Liberty phone system.
3. The postholder will provide a comprehensive, efficient admin service for the Adult AHP clinical teams.
4. To provide a high standard of support to Clinical staff.
5. To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
6. To receive and respond to requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
7. To communicate directly with members of the public and other services.
8. To abide by Trust policies and procedures.
9. To deal with incoming and outgoing patients and carers.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated as essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Job responsibilities
This vacancy provides an exciting opportunity for the successful candidate to work in a busy reception area and be part of the much larger department which is AHP Central Admin.
Applicants are invited for Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service delivering appointment booking and referral management.
Please contact Michelle Carruthers, Admin Team Lead, on 01388 455200 or by email michellecarruthers@nhs.net to discuss this opportunity or apply in full on NHS Jobs now.
Person Specification
Special Requirements
* Ability to travel independently across the County to fulfil the requirements of the post.
* Present a professional image at all times.
Special Skills and Knowledge
* Knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint.
* IT Skills.
* Ability to use email and maintain and update paper and electronic diaries.
* Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality.
* Ability to use discretion and maintain confidentiality.
* Good interpersonal skills.
* Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
* Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public.
* Able to use own initiative to resolve routine queries, in line with departmental procedures.
* Able to work with minimal supervision following set procedures.
* Ability to organise and prioritise workload in order to meet deadlines.
* Knowledge of medical terminology.
* System1 experience.
Qualifications
* Good Standard of Education - Minimum of 3 GCSEs (or equivalent) at C Grade or above including English Language.
* NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards).
Experience
* Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
* Demonstrate Experience of using Microsoft Word.
* Experience in setting up and maintaining office filing systems.
* Experience in planning and organising meetings and taking notes.
* Experience of providing administrative support to a team.
* Experience of working within an NHS Environment.
Employer name
County Durham & Darlington NHS Foundation Trust
#J-18808-Ljbffr