Job Description
Are you a Motor Complaint Reviewer who believes in fair outcomes for customers? Are you interested in getting involved in a growing sector within motor finance? If that sounds like you, then we have a great opportunity with a leading motor finance provider!
You will be managing your own case load of customer complaints from arrival to final response letter and everything in between. Youll be working with a welcoming team in Bracknell on a hybrid basis who will provide comprehensive training and support as you get settled into the role.
What youll be doing as a Motor Complaint Reviewer:
* Taking ownership of a pipeline of cases from start to resolution.
* Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
* Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
* Checking if the client is liable for the issues and deciding on a support plan for the customer.
* Taking responsibility for queries/issues through to resolution.
* Deciding fair outcomes for both customers and the business.
* Writing templated outcome letters to the customer.
* Managing expectations of all internal and external customers.
What were looking for in a Motor Complaint Reviewer:
1. Previous experience within financial services complaints.
2. Previous final ...