In this role, you will be the first point of contact for ERIKS customers when enquiring about our products and services.
At ERIKS, every day is different, from the nature of the products on offer to the industry our customers are from.
You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.
Key Responsibilities
1. Initiating, developing, and maintaining customer relationships.
2. Preparing, submitting, and following up customer quotations.
3. Order processing.
4. Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
5. Introducing customers to new products/services.
6. Providing market leading levels of customer service.
7. Proactively calling downtraders and following up on live quotes in order to generate additional business.
Minimum Requirements
1. Strong written and verbal communication skills.
2. Ability to communicate effectively at all levels.
3. Administrative Skills - Confident and able to work with Microsoft packages such as Outlook and Excel.
4. Knowledge of a similar industry is preferable but not essential.
Working Hours:
08:30 - 17:30 - Mon to Fri
40 hours per week
ABOUT YOU
You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Service Centres. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.
Your Offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
* Ability to purchase an additional 5 days holiday subject to scheme rules.
* Contributory Pension Scheme.
* Bike to Work Scheme.
* Life Assurance.
* Up to 1 day’s paid leave to concentrate on your wellbeing.
* A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support.
* Unlimited mental health support from qualified mental healthcare professionals.
* 24/7, unlimited remote GP appointments.
* Six 1-2-1 nutritional video consultations per year.
* Six 1-2-1 digitally delivered personal training sessions per year.
* 360 Wellbeing Score with six 1-2-1 lifestyle coaching sessions per year.
* Physiotherapy — eight sessions a year shared between you and your partner.
* Medical second opinions.
* Savings and discounts for savings on weekly costs.
* On-demand wellness content, plus our Wellbeing Calendar.
* Company Sick Pay from day 1.
* Group Income Protection after a period of sickness absence.
* Long service recognition.
* Free unlimited access to LinkedIn Learning.
* Free ERIKS Branded workwear.
* Free Eye tests.
About Us:
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service. This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away. Even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, the support you receive from your manager, and the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
At ERIKS, everything we do equates, on some level, to something remarkable.
Our work is bursting from the frame. And the driving force behind our solutions? Our people.
From helping companies cut their CO2 emissions to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.
It's the inner workings of making industry work better. You might see just valves or O-rings but to us, they're so much more than that. We turn them into solutions that help our customers power the world. Whatever your role here, you play an important part in making exceptional things happen every day by bringing your hard work, commitment, and accountability.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.
Because here, everyone has the chance to make remarkable a reality.
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