Duties: Receive and screen all referrals received, obtaining further information if necessary by contacting ward staff or speaking to patient/relatives to determine. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Medway). Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Liaise with patients, relatives, and families and act as a host for internal and external agencies to monitor and review the process of referrals, and update electronic systems accordingly, escalating complex and sensitive cases appropriately in line with Trust policies and the Freedom of Information Act. Prioritise and manage own workload. Effectively manage multiple diaries for the rehabilitation team. Arrange and organise room bookings using different systems. Attend meetings/briefings as appropriate to the role and where necessary, minute take. Ordering and stock control of online stationery and non-stock requests; monitoring of dietary supplements to maintain safe levels, ensuring compliance with consumer date and replenishing as necessary. Recording and monitoring of specialist equipment issued by the rehabilitation department and maintaining an accurate record on a database. Efficient use of office equipment, e.g., fax/photocopier/scanner, etc. Ensure the maintenance of the unit is kept to a high standard and report anything necessary to the estates team via online communications. Typing of clinical correspondence, treatment summaries, and annotations, ensuring compliance with turnaround time/targets, and following office instructions, using own initiation to escalate where appropriate to a senior member of staff. Provide information required to the Information Department as and when required, and participate in regular and shared appraisals with the line manager within the remit defined by the Team Manager. Attend regular team meetings and off-site training courses relevant to the job to maintain a high level of service and professionalism relevant to the post. Contribute to training/induction of new administration staff within the department. Provide relief cover for other members of the administrative team as needed. Accountability for own attitude and behaviour to follow trust policies, including the respect at work policy. Promote a culture of customer care within the services in which you work. Contribute to the smooth running of the department/s as directed by the rehabilitation team members.