Position: Remote Reservation Coordinator Company Overview: We are seeking a dynamic and passionate Remote Reservation Coordinator to join our team and help us continue delivering exceptional service to clients. Job Overview: As a Remote Reservation Coordinator, you will play a crucial role, being responsible for ensuring all bookings are processed accurately, promptly, and efficiently. Working from a remote location, you will be provide exceptional customer service throughout the entire booking process. Key Responsibilities: - Respond to reservations inquiries via email, phone, and chat in a timely and professional manner - Assist customers in choosing the perfect adventure for their needs and budget - Process reservations accurately and efficiently using our reservation system - Communicate with tour guides and third-party vendors to confirm availability and confirm reservations - Monitor and update availability calendars for various tours and activities - Handle and resolve any issues or concerns related to reservations - Continuously maintain and update reservation records and customer information - Provide customers with detailed information about travel requirements and ensure all necessary documents are obtained - Work closely with the sales team to ensure all sales targets and goals are met Qualifications: - Fluency in English is a must - Exceptional customer service skills with the ability to communicate effectively and professionally with clients - Strong attention to detail and organizational skills - Knowledge of reservation systems and booking software - Ability to multi-task and work in a fast-paced environment - A passion to help others create unforgettable experiences - Must be 18 or over - Must be authorized to work in the US, UK or Australia. - Access to Wi-Fi, cell-phone and computer required