Join us as a Digital Experience Analyst, Direct Channels Experience Team
We want you to project yourself into the future of banking to bring our customers an industry-leading experience across our direct digital channels, and break the mould of banking as we know it
You’ll be helping to define and improve the customer experience and ensure that digital experiences are optimised, raise awareness of our solution and help our customers
As a Digital Experience Analyst, we’ll look to you to play a key role in supporting our strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goals for our corporate and financial institution customers who require an automated payments solution.
You’ll focus your attention on a portfolio of digital propositions that we’re investing in to help us achieve our ambition to become a relationship bank for a digital world. Being an expert in customer desirability to inform and shape a best in class digital experience from product sales through to implementation and in-life product management
Ensuring customer touchpoints provide a great experience for our customers including delivering internal training for support teams, identifying opportunities to digitise our offering, and putting the customer at the heart of change activity that impacts them
Analysing data and provide key insight to optimise our proposition and achieve our business goal
We're looking for a digital specialist who’s truly customer obsessed and able to articulate a customer vision to create excellent outcomes for them. You’ll need great stakeholder management skills too, along with commercial acumen, market awareness and an interest in the latest digital trends - particularly in the digital channels space.
The ability to source and work with information, drawing conclusions that are used to create value to the business and its customers which could be applied in identifying product performance trends
Problem solving and strategic thinking skills while leveraging insight and other sources of information to build business intelligence