About Us: Bay-Lynx Manufacturing UK Inc Ltd is dedicated to providing exceptional service and support to our customers. We pride ourselves on our commitment to quality and customer satisfaction.
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Job Description: We are seeking a motivated and detail-oriented Aftersales Account Manager to join our team. In this role, you will manage aftersales customer accounts, providing regular updates, ensuring high standards of service, and maintaining our custom-built intranet system.
Key Responsibilities:
Manage key aftersales customer accounts, providing updates and reporting on a daily/weekly basis to maintain high customer service standards.
Ensure accuracy in our intranet system for Warranty and Repairs, administering new Warranty cases, Purchase Orders, Breakdown Reports, and Cost Reports.
Monitor supplier and service vendor performance, regularly contacting them for progress updates to ensure targets are met.
Position yourself as a solution provider for your customers.
Monitor and control Warranty and Repair costs in line with departmental budgets.
Stay updated on relevant technical product information and industry regulations.
Personal Attributes:
Experience in an Aftersales/Service department (essential).
Experience in a planning role (desirable).
Excellent communication skills, both written and verbal (essential).
Process-driven with a methodical approach to tasks.
Competence with IT programs such as Microsoft Excel, Word, and PowerPoint.
Working Hours: 39 hours per week:
Monday Thursday: 8:00 AM 4:30 PM
Friday: 8:00 AM 4:00 PM
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