Repairs Administrator
Location: Croydon
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate
Hiring ASAP / Available Positions: 2
Description of role:
Work with clients, customers, sub-contractors, suppliers, and supervisors to schedule appointments and make promises that you know we can keep.
Day to Day:
1. Answer incoming calls with regards to repairs issues
2. Schedule works for up to 20 engineers
3. Effective use of their in-house system to actively schedule available Operatives and Sub-Contractors to jobs.
4. Deal with complex repairs, demanding customers, and those who have suffered service failure, to contain issues and maintain customer satisfaction.
5. Handle calls and emails from the client to log issues, deploy Operatives, and monitor completion of the work, providing updates at regular intervals.
6. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up-to-date information.
7. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external), and suppliers.
8. Understand and diagnose repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening, and diagnosis skills to identify the issues and offer appropriate solutions.
9. Manage incoming repairs inbox and allocate repairs works appropriately.
10. Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.
11. Adopt a continuous improvement mindset and proactively seek ways to improve the way you and Morgan Sindall operate and serve its customers.
Requirements:
1. Social Housing and repairs experience
2. Strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.
3. Good attention to detail and preferably prior experience of working in a customer service environment, whether this is in a contact centre or face-to-face.
4. Positive can-do attitude and a great team player. Experience in social housing is essential.
Please apply or contact Leah Seber at Build Recruitment for further details.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer. #J-18808-Ljbffr