Job summary Health Visiting Clerical Assistant Part-time post (30 hrs) within Warwick Health Visiting Team, based at Riversley Park Children's Centre, Nuneaton. An exciting opportunity has arisen to join one of the Health Visiting teams in Nuneaton providing a range of administrative and clerical duties as delegated by the Health Visitors and the Community Nursery Nurse. The role is varied and challenging and applicants will need to demonstrate their ability to work as part of a team and also independently in order to support the Health Visiting team to deliver services. The role is 30 hours If you possess excellent communication, organisational and IT skills, work well in a team & can meet deadlines successfully this position could be for you. You should be: Able to demonstrate a good basic education English Language GCSE pass (or equivalent) Good level typing Working knowledge and experience of Microsoft Office packages An ability to learn and adapt quickly and use initiative Working knowledge of patient administration systems is an advantage but training will be given. Travel will be required to access training and or to liaise with other local teams. Closing date: 18th November 2024 Main duties of the job The Health Visitor Clerical Assistant (HVCA) will ensure that tasks delegated by the team are completed in a professional manner. Tasks will include taking telephone calls and liaising with parents/carers and professionals on behalf of the Health Visiting team, achieving timely and effective communication for the team with the use of e-mails and messaging systems, the maintenance of the teams electronic resources, ordering of stationery, using the local Electronic Patient record (EPR) to manage workflow on behalf of the team. To work under the supervision of the EPR Clinical Lead and Team Clinical Lead, both directly and indirectly, and follow departmental SOP's. About us Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Part-time, Flexible working Reference number 203-FH962 Job locations Riversley Park Children's Centre - Nuneaton Riversley Park Children's Centre Nuneaton CV11 5TY Job description Job responsibilities Managing EPR to include registering to the health visiting service, allocating to the caseload, creating charts, creating appointments, scanning and uploading documents and discharging from the service. Contributing to the contemporaneous recording in the clients record. Taking and relaying messages in an accurate and timely manner. Input and manage electronic diaries for multiple team members. To include arranging meetings and being able to rearrange diaries at the last minute. To take minutes as required. To formulate databases and create and manage excel spreadsheets, submitting accurate data as requested, in specified formats and to tight deadlines. This includes completing databases for other services as requested. Participate in audit and risk assessments as required. To arrange venues and send out appointments on behalf of the Health Visitor and Community Nursery Nurse. Re-arrange and cancel appointments on behalf of the Health Visitor and the Community Nursery Nurse. Report any faulty equipment within the office or clinic areas to the appropriate service/division e.g. estates/IT Maintenance of safe and efficient filing systems ensuring the security and confidentiality of records is in accordance with trust policies and procedures for record keeping and data protection. Have a good working knowledge of Microsoft office (word, excel, teams, outlook). Be IT competent and willing to learn local IT systems as required. Ordering of any leaflets and literature as needed. Emailing clients or other professionals information as requested by the practitioner. Responsible for ordering and maintaining local stocks of equipment and stationery using the electronic ordering system, gathering quotes as required. To develop and use skills of observation and recognize any significant changes in client circumstances and behaviour and to report any concerns immediately back to the Health Visitor. To have a good understanding of current Child Protection guidelines and procedures in accordance with Warwickshire Childrens Safeguarding Board. Attend annual training updates. To undertake mandatory training, and service specific training as required maintaining skills and competencies. To work within the remit and scope of the job description. To input annual leave and training request on electronic system in a timely manner. To participate in regular 1:1 clinical supervision and appraisals with the EPR Clinical Lead. To work effectively as a team member supporting other staff as required. This role may require working in collaboration with another HVCA or independently. Some agile working may be possible, with a line manager available for reference as needed. May be required to maintain and update team social media channels. To be first line of contact for service users, supporting distressed parents as required and ensuring escalation to the Health Visitor. Job description Job responsibilities Managing EPR to include registering to the health visiting service, allocating to the caseload, creating charts, creating appointments, scanning and uploading documents and discharging from the service. Contributing to the contemporaneous recording in the clients record. Taking and relaying messages in an accurate and timely manner. Input and manage electronic diaries for multiple team members. To include arranging meetings and being able to rearrange diaries at the last minute. To take minutes as required. To formulate databases and create and manage excel spreadsheets, submitting accurate data as requested, in specified formats and to tight deadlines. This includes completing databases for other services as requested. Participate in audit and risk assessments as required. To arrange venues and send out appointments on behalf of the Health Visitor and Community Nursery Nurse. Re-arrange and cancel appointments on behalf of the Health Visitor and the Community Nursery Nurse. Report any faulty equipment within the office or clinic areas to the appropriate service/division e.g. estates/IT Maintenance of safe and efficient filing systems ensuring the security and confidentiality of records is in accordance with trust policies and procedures for record keeping and data protection. Have a good working knowledge of Microsoft office (word, excel, teams, outlook). Be IT competent and willing to learn local IT systems as required. Ordering of any leaflets and literature as needed. Emailing clients or other professionals information as requested by the practitioner. Responsible for ordering and maintaining local stocks of equipment and stationery using the electronic ordering system, gathering quotes as required. To develop and use skills of observation and recognize any significant changes in client circumstances and behaviour and to report any concerns immediately back to the Health Visitor. To have a good understanding of current Child Protection guidelines and procedures in accordance with Warwickshire Childrens Safeguarding Board. Attend annual training updates. To undertake mandatory training, and service specific training as required maintaining skills and competencies. To work within the remit and scope of the job description. To input annual leave and training request on electronic system in a timely manner. To participate in regular 1:1 clinical supervision and appraisals with the EPR Clinical Lead. To work effectively as a team member supporting other staff as required. This role may require working in collaboration with another HVCA or independently. Some agile working may be possible, with a line manager available for reference as needed. May be required to maintain and update team social media channels. To be first line of contact for service users, supporting distressed parents as required and ensuring escalation to the Health Visitor. Person Specification Qualifications Essential Good standard of education. (GCSE or equivalent) Desirable NVQ relevant to post Experience Essential Previous, recent administration experience Experience of Microsoft Computer packages inc. Word, Excel Desirable Previous experience with babies, young children and families in the last three years Skills Essential Demonstrate good organisational skills and be able to maintain office systems Demonstrate competence in IT systems Ability to work unsupervised and manage own workload and meet short deadlines Ability to work to a high standard despite frequent interruptions Able to use own judgement and make safe decisions within boundaries of role Must be willing, after training, to undertake clinical tasks which assist professional staff, e.g. weighing of babies and be willing to undertake further training as required Must be able to demonstrate the importance of maintaining confidentiality of client information Must have an understanding of Child Protection principles and willing to undertake mandatory Child Protection Training Personal Qualities Essential Good interpersonal skills and be able to communicate effectively, including a good telephone manner and message taking skills Able to work calm and confidently under pressure Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace Must be able to work as an effective member of a team supporting other members of the Health Visiting team Must be caring, compassionate, effective and trustworthy, and work by the Trust values Other Essential Must be able to meet the travel requirements of the role Must be willing to complete the NHS Care certificate Must be willing to work flexibly within working hours of 9am-5pm Monday to Friday The post holder may be required to undertake some moderate lifting and handling Person Specification Qualifications Essential Good standard of education. (GCSE or equivalent) Desirable NVQ relevant to post Experience Essential Previous, recent administration experience Experience of Microsoft Computer packages inc. Word, Excel Desirable Previous experience with babies, young children and families in the last three years Skills Essential Demonstrate good organisational skills and be able to maintain office systems Demonstrate competence in IT systems Ability to work unsupervised and manage own workload and meet short deadlines Ability to work to a high standard despite frequent interruptions Able to use own judgement and make safe decisions within boundaries of role Must be willing, after training, to undertake clinical tasks which assist professional staff, e.g. weighing of babies and be willing to undertake further training as required Must be able to demonstrate the importance of maintaining confidentiality of client information Must have an understanding of Child Protection principles and willing to undertake mandatory Child Protection Training Personal Qualities Essential Good interpersonal skills and be able to communicate effectively, including a good telephone manner and message taking skills Able to work calm and confidently under pressure Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace Must be able to work as an effective member of a team supporting other members of the Health Visiting team Must be caring, compassionate, effective and trustworthy, and work by the Trust values Other Essential Must be able to meet the travel requirements of the role Must be willing to complete the NHS Care certificate Must be willing to work flexibly within working hours of 9am-5pm Monday to Friday The post holder may be required to undertake some moderate lifting and handling Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South Warwickshire University NHS Foundation Trust Address Riversley Park Children's Centre - Nuneaton Riversley Park Children's Centre Nuneaton CV11 5TY Employer's website https://www.swft.nhs.uk/ (Opens in a new tab)