Job Description
The purpose of this role is to support the service delivery of client accounts across the People Solutions practice…
Key Tasks & Duties
1. Leading multiline SME clients as a technical and trusted advisor, ensuring client retention
2. Understand clients' benefit requirements and develop a strategic approach to benefit programmes
3. Ensure renewal timelines are met, market reviews undertaken, and policies placed in advance of renewal
4. Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
5. Support the broader development of insurer relationships
6. Ensure compliance requirements and internal controls are fully met
7. Senior peer reviewer/technical oversight of associate consultants and benefit analysts
8. Support leadership of local team – act as second to Team Manager taking on delegated tasks
Skills & Knowledge
1. CII Qualification; proven track record of effective stakeholder management
2. Proven experience in UK SME benefit broking/consulting environment
3. Exceptional client relationship skills
4. Commercial/value-add mindset
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