The Building & Facilities Manager takes the lead in ensuring our building operates efficiently and safely. Reporting to the Technical & Building Director, you will be responsible for the services and processes that support building operations and compliance.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café. This is an exciting opportunity to join the team ahead of the reopening, and establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Responsibilities:
Building Operations
* Contribute to the creation, implementation and management of the Building Operating Plan
* Be responsible for and manage the Building Management System, ensuring weekly programming based on the operational needs of the business
* Implement and manage procedures and processes to protect the security of the building, and ensure compliance by staff, visitors and contractors
* Manage waste services, and organise recycling and refuse collection
* Work with the Operations Team to ensure rooms are set up for planned events, and manage furniture, equipment and plant for front of house activities
* Prepare and submit proposals for projects to upgrade, renew or replace building fixtures, equipment or plant as part of the annual capital expenditure works programme, overseeing the scheduling and completion of any approved works
* Lead on the recruitment, training, management and development of facilities staff, and operate and manage a flexible rota system that ensures delivery of service and effective cost control
* Be part of the Duty Management team, acting as a keyholder and be on call should issues occur out of hours
Health & Safety
* With the Technical and Building Director, ensure that we are fully compliant in all areas of Health & Safety, that we fulfil our licensing requirements, and buildings and facilities comply with all statutory duties
* Maintain up- to-date knowledge of relevant Health & Safety legislation and ensure all works are carried out in adherence with the Citizens Theatre Health & Safety Policy
* Maintain up to date First Aid training and ensure first aid supplies are adequate, ensure the accident book is up-to-date and used as required, and all documents are appropriately recorded and reported to the Health & Safety Committee
* Book and manage Health & Safety training, keeping accurate records
Person Specification:
Essential
* Practical skills and experience in managing premises and facilities operations, in a public venue, including supervising a team
* Practical skills and experience of managing maintenance and external supplier contracts
* Demonstrable knowledge and experience of Health & Safety legislation policies and practice
* Understanding of statutory compliance including EIRC fixed wiring and emergency lighting test reports
* Experience managing BMS
* Knowledge of IT set up and support
* Experience of setting and managing budgets and financial projections to ensure best use of resources through prioritisation and planning
* Good mechanical and electrical aptitude
* Ability to negotiate and influence internal and external stakeholders
* Good time management skills and ability to multi-task
* Excellent IT skills, including knowledge of MS Windows, Word, Excel, and PowerPoint
* Good written and verbal communication skills
* Excellent organisational and administrative skills, with the ability to prioritise workload
* Excellent customer care skills
* Collaborative, with the proven ability to lead, manage and motivate people
* Creative thinking, problem solving, initiative and flexibility
Desirable
* Relevant qualification and/or training
* Experience working in a theatre or public venue
* Health & Safety Qualification (IOSH / NEBOSH / NCRQ)
* First Aid trained
* Full clean driving licence
* Experience of sustainability management