Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.
When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
About the team:
Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.
This is a newly created position as part of the wider Operations Risk and Shared Services team. The Analyst will support Quality and Operations in the transition of Customer Due Diligence to manage the quality process so we can deliver a real-time dynamic quality offering.
What you’ll own:
As Quality Analyst, you will represent the Customer Due Diligence operation as a business process owner for changes to existing processes, the development of new processes, and system requirements. Apply practical application of standard business processes to day-to-day activities and responsibilities across all operations and business units.
Using your understanding of operations processes, you will continually look to improve customer experience and enhance our approach to anti-money laundering in line with business needs and changes.
Key responsibilities:
* Maintain detailed technical knowledge in relation to CDD and Anti-Money Laundering to act as an expert reference for the business.
* Maintain awareness and knowledge of sectional procedures, including strategic implementations for new products and services.
* Review policy guides/job guides to ensure correct procedures are being adhered to, and ensure CDD procedures and agreed exceptions are documented and controlled effectively.
* Make recommendations to change quality volumes in relation to CDD and AML processes.
* Maintain and develop positive working relationships with stakeholders.
* Provide feedback to both Advisors and Team Managers on the performance of the advisors assessed.
* Conduct/Participate in meetings with Boarding and Quality.
* Identify training and coaching opportunities for advisors following assessment.
* Assure that Worldpay is compliant with standards and guidelines laid out by the FCA and other regulatory bodies, highlighting risks to senior management as appropriate.
* Act as a source of knowledge for the business for feedback on the successful implementation of change activities.
Where you’ll own it:
You’ll own it in our buzzing Gateshead hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces, we want people to feel excited to come and do their best work.
What you bring:
* Highly organized with the ability to plan ahead to achieve the volumes of assessments.
* Great analytical skills to analyze data and create meaningful MI.
* Enthusiasm, resilience, and drive with the ability to work effectively in a constantly changing and pressured environment.
* Excellent communication skills - the ability to communicate complex information in a simple manner both in writing and verbally.
* Confidence to make decisions - generates options, potential solutions, and recommendations.
* Team player with a positive attitude able to build and maintain effective working relationships with a range of people.
Added bonus if you have:
* Quality experience.
* Understanding of Anti-Money Laundering legislation in relation to business legal entities.
* Knowledge of KYC procedures for business and agreed exception processes.
Worldpay perks - what we’ll bring for you:
* A competitive salary and benefits.
* Time to support charities and give back to your community.
* Parental leave policy.
* Global recognition platform.
* Global employee assistance program.
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