About the Role
We are seeking an experienced and enthusiastic professional to join our team as a Lodge Administrator. This is an exciting opportunity for someone who enjoys working with people, has a background in administration and customer service, and is passionate about delivering exceptional experiences.
Job Responsibilities:
* Servicing and ensuring the smooth day-to-day operation of the lodge, including managing administrative tasks, responding to resident queries, and coordinating events.
* Providing outstanding customer service to residents, their families, and visitors, ensuring their needs are met and expectations exceeded.
* Building strong relationships with residents, colleagues, and external partners, fostering a culture of respect, empathy, and inclusivity.
* Maintaining accurate records, databases, and documentation, adhering to data protection protocols and confidentiality agreements.
* Collaborating with colleagues across departments to achieve shared goals, promote cross-functional understanding, and drive business growth.
Requirements:
* A proven track record in administration and customer-facing roles, preferably within the retirement or property management sector.
* Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively with diverse stakeholders.
* Strong organizational, time management, and prioritization skills, with a focus on attention to detail and quality delivery.
* Ability to maintain confidentiality, handle sensitive information, and adhere to data protection policies.
* Familiarity with software applications, including Microsoft Office, CRM systems, and other relevant tools.
What We Offer:
* A competitive salary of £22,500 per annum, plus excellent benefits package.
* A dynamic and supportive work environment, with opportunities for professional growth and development.
* A chance to make a meaningful impact on the lives of our residents and contribute to a successful business.
Working Hours:
Monday to Friday, 09:00 am to 17:00 pm, with one hour for lunch.
Location:
Caterham Lodge, Caterham, Surrey.